Guest Service Agent

5 months ago


San Antonio, United States HRI DEVELOPMENT Full time
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

JOB DUTIES
•Arrive at scheduled start time in appropriate uniform and ready for work.
•Provide prompt service and actively seek opportunities to drive Guest satisfaction.
•Ensure the team is kept fully aware of any relevant feedback from either the Guests or other departments.
•Manage, resolve or escalate any and all Guest issues quickly and efficiently; follow-up as needed to ensure guest satisfaction.
•Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
•Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
•Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule.
•Watch for safety hazards and report them immediately to your Supervisor/Manager.
•Attend all mandatory Department and Hotel meetings.
•Complete all required training within time frame allotted.
•Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
•Perform other duties as directed, developed or assigned.
•Support environmental commitments by acquiring the knowledge, skills and values to be a leader in the global goal of "greening" the hospitality industry

MINIMUM REQUIREMENTS
•Minimum 18 years of age
•US work authorization required
•Must meet grooming standards
•Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
•Minimum six (6) months cash handling experience required
•Able to demonstrate high energy and a passion to serve
•Able to work with little or no supervision
•Able to work as part of a team
•Possesses strong attention to detail
•Able to effectively communicate in English, in both written and verbal form
•Able to stand on your feet for extended periods of time
•Willingness to work varied shifts, inlcuding weekends and holidays

**Both weekend & weekday availability required.**

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc

Following all precautions as instructed by the CDC, the State of VA, Hilton and HRI Properties.

EOE/M/F/V/D
  • Guest Service Agent

    4 weeks ago


    San Antonio, Texas, United States Drury Hotels Company, LLC Full time

    Job Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Drury Hotels Company, LLC. As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of amazing.Key Responsibilities:Provide warm and friendly...

  • Guest Services Agent

    2 months ago


    San Antonio, United States Quorum Hotels Full time

    DescriptionThe Aloft San Antonio Airport is looking for Guest Services Agentsto join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests,...

  • Guest Service Agent

    3 weeks ago


    San Antonio, Texas, United States Drury Hotels Full time

    Job Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Drury Hotels. As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and friendly service to...

  • Guest Service Agent

    5 months ago


    San Antonio, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsSan Antonio, TX time typeFull time posted onPosted Today job requisition idR11820 Property Location: 95 NE Loop 410 - San Antonio, Texas 78216**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters....

  • Guest Service Agent

    2 months ago


    San Antonio, United States Hilton Garden Inn San Antonio Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Service Agent

    1 month ago


    San Antonio, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Guest Services Agent

    3 months ago


    San Antonio, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: San Antonio, TX, US Property Name: La Quinta by Wyndham San Antonio - Riverwalk Req Id: 14153 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham San Antonio - Riverwalk location in San Antonio , Texas . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Service Agent

    5 months ago


    San Antonio, United States HRI Properties Full time

    JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES • Arrive at scheduled start time in appropriate uniform and ready for work. • Provide prompt service and actively seek opportunities to drive...

  • Guest Service Agent

    3 months ago


    San Diego, United States Park Hyatt Aviara Full time

    **Guest Service Agent** Hyatt House Hyatt House San Diego/Sorrento Mesa CA - San Diego Guest Services Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: SAN026897 Share Guest Service Agent via Email **Summary** HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a...

  • Guest Service Agent

    2 months ago


    San Ramon, United States HYATT Hotels Full time

    We are looking for an enthusiastic and friendly hotel front desk agent to join us at Hyatt House San Ramon! Responsibilities: Checking in and checking out of all hotel guests in a timely, welcoming fashion Manage room bookings through the phone or in Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Service Agent

    4 weeks ago


    San Francisco, California, United States Viceroy Hotel Group Full time

    Job Title: Guest Service AgentJob Summary:Viceroy Hotel Group is seeking a skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, handling guest check-ins and check-outs, and resolving any issues or concerns that may arise.Key Responsibilities:Provide...

  • Guest Service Agent

    2 weeks ago


    San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm...

  • Guest Services Agent

    3 months ago


    San Diego, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Operations, Hotel

  • Guest Service Agent

    3 months ago


    San Francisco, United States Viceroy Hotel Group Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST01852 Showing 1 location **Job Details** **Description** **HOTEL EMBLEM SAN FRANCISCO** Hotel Emblem San Francisco is inspired by the literature phenomenon and unfettered spirit of the Beat Generation - San Francisco's most celebrated cultural movement of the 20th...

  • Guest Service Agent

    1 week ago


    San Diego, California, United States Embassy Suites by Hilton Full time

    Job SummaryThe Embassy Suites San Diego La Jolla is seeking a skilled Guest Service Agent to provide exceptional guest experiences. As a key member of our team, you will be responsible for greeting and registering guests, checking guests out, and ensuring a seamless stay. If you possess a warm and welcoming demeanor, excellent communication skills, and a...

  • Guest Services Agent

    2 weeks ago


    San Diego, California, United States Westin San Diego Full time

    Job Summary:As a Guest Services Agent at the Westin San Diego, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This includes greeting and registering guests, handling room reservations, and providing information on hotel services and amenities.Responsibilities:Guest Service: Greet and...


  • San Antonio, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Agent 12.00 per hour** Location: San Antonio, TX, US, 78205 Property Name: La Quinta by Wyndham San Antonio - Riverwalk Req Id: 15543 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La...

  • Guest Services Agent

    3 months ago


    San Diego, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: San Diego, CA, US, 92101 Property Name: Wyndham San Diego on the Bay Req Id: 17543 Wyndham is now seeking a Guest Services Agent to join our team at the Wyndham San Diego on the Bay location in San Diego , California . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and efficient...

  • Guest Service Rep

    3 months ago


    San Antonio, United States Schulte Companies Full time

    Schulte Companies - 409 East Houston Street [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • San Jose, California, United States Hawaiian Airlines Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hawaiian Airlines. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their travel experience is smooth and enjoyable.Key ResponsibilitiesProvide exceptional customer service to guests at...