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Supervisor, Community Well-Being

4 months ago

Cleveland, United States University Hospitals Full time

To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference.

A Brief Overview

The Supervisor of Community Well-Being for University Hospitals Cleveland Medical Center (UHCMC) plays a pivotal role in advancing UH's Community Health Investment (CHI) Strategy. This position not only lifts up the CHI strategy, it aligns with UH's Community Health Needs Assessments (CHNAs) to address the greatest health needs among each of our hospital's communities. This enables UH to ensure our resources are appropriately directed toward outreach, prevention, education and wellness opportunities.

The position is essential for meeting the place-based investment strategy of UH Cleveland Medical Center (UHCMC) which focuses on bringing health & wellness services into the communities we serve, ensuring that care is accessible and convenient. The supervisor oversees the planning, development, and execution of community outreach programs at the UH Community Wellness Center at Glenville and UH Otis Moss Jr Health Center, with a strong emphasis on promoting health equity and wellness in the communities surrounding UHCMC. The mission of the UH Community Wellness Centers is to enhance the wellbeing of neighbors within the University Hospitals footprint. This involves building trust, providing health education, implementing wellness programs, conducting health screenings, and ensuring access to care. The UH Otis Moss Jr. Health Center has been serving the Fairfax community for over 25 years as a hub for personalized clinical services and integrated social and economic services. To advance the mission of the UH Glenville Wellness Center and UH Otis Moss Health Center, the supervisor establishes robust relationships between UH leadership, UH community engagement caregivers, community leaders, and residents.

Essential Duties

  • Collaborates with the UH Government and Community Relations Department (GCR) specifically the Community Health Manager in the Academic Region to identify priorities and achieve performance outcomes in community health implementation strategies.
  • Coordinates the UH Glenville Wellness Center strategy, ensuring effective design, coordination, and implementation of programs, with a focus on health equity.
•Provides support and guidance to a community dietitian, a certified community health worker and a community outreach nurse, to accomplish the implementation of the UH Glenville Wellness Center health strategy on a day to day basis.

•Partner with clinical staff and Community Health Manager in the Academic Region to enhance community outreach services and programmatic development at the UH Otis Moss Jr. Health Center.

•Responsible for event planning and execution of community outreach events associated with the UH Glenville Wellness Center and UH Otis Moss Health Center.
  • Manages the collection and entry of data to evaluate progress, analyze, and report on community program efforts.
  • Oversees the program operating budget, finances, and accounting for the UH Glenville Wellness Center, adhering to UH policies and procedures under the supervision of the Cleveland Medical Center operations lead and Community Health Manager in the Academic Region.
  • Represents hospital leadership at community and civic events, promoting community outreach programs and collaborating with community partners.
  • Cultivates relationships and builds trust with organizations and individuals aligning directly with UH's Community Investment Strategy to enhance UH's impact.
  • Develops reports and presentations for large and small audiences, including but not limited to formal presentations, facilitation of meetings, trainings and workshops for UH leaders, stakeholders and community residents.
  • Develops and implements marketing and communication strategies to promote programming at the UH Glenville Wellness Center and the UH Otis Moss. Health Center.
  • Ensures compliance with state and federal regulations for community benefit activities.
  • Collects community narratives, stories, and curates content for community health-specific calendars, newsletters, UH community benefit reports, press coverage, etc.
  • Travels between UH sites, within the community, and attends meetings, workshops and conferences as needed.
  • Works some evenings and weekends to support community programs and engagement.
  • Works in a fast-paced environment, ideal for self-starters and critical thinkers with the ability to swiftly address and solve challenges with creativity and ingenuity.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Education Qualifications
  • Bachelor's Degree (BS or BA) (Required)
Experience Qualifications
  • Three to five years of experience in a community/public health-related capacity (Required)
Skills and Abilities
    • Competency in social drivers of health (SDOH), health equity, and population health programs
    • Program development experience
    • Experience effectively communicating and interacting with individuals across diverse cultures, abilities, genders, ethnicities, and races, while delivering culturally responsive services successfully.
    • Combined clinical and community health knowledge preferred
    • Budget management and administration experience
    • Existing relationships with key partners engaged in community health preferred
    • Ability to work independently and demonstrate self-direction
    • Flexibility to work evenings and weekends when needed
    • Excellent interpersonal and communication skills
    • Superb customer service skills
    • Strong computer skills, including proficiency in Microsoft Office products or similar software (Excel, Word, Outlook, etc.).
    • Knowledge of Canva and Adobe software is preferred but not required.
Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely (20 lbs)
  • Carrying - Rarely (20 lbs)
  • Pushing - Rarely (20 lbs)
  • Pulling - Rarely (20 lbs)
  • Climbing - Rarely (20 lbs)
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently