Usability Researcher 5

3 weeks ago

Cambridge, United States Excell Full time

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

Our client has a brand new opportunity for a qualified Usability Researcher to join their team for a remote position. This role will help build a new experience for the client that helps companies and their employees manage hybrid workplaces and the experiences that come with it. This resource will work closely with other user researchers, planners, and program managers to ensure the most critical needs and opportunities are being addressed.

Duties and Responsibilities:

  • Define UX approaches, metrics, and work with others on research planning
  • Innovate and develop new approaches to measure user's experiences
  • Execute impactful research plan(s) that provide the broad market views and deep customer insights needed to inform the product making process
  • Derive insights from quantitative and qualitative data, complementing other research that the researcher will conduct on their own or in partnership with other researchers
  • Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters
  • Land impact broadly from customer-focused knowledge by working across engineering, design, and marketing disciplines

Skills and Qualifications:
  • An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA / BS in one of these fields with significant industry experience
  • Minimum 8+ years of hands-on research and / or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
  • Strong research, storytelling, and organization skills, and the competence to work across teams
  • Expert knowledge of UX research methods
  • Experience working in a collaborative team environment and problem solving with effective task delegation and coordination
  • Ability to interpret data sets and read statistical information
  • Ability to turn qualitative research into a report
  • Strong written and oral communication skills
  • Adept at storytelling to land research insights and recommendations
  • Strong interpersonal, collaborative, and organizational skills


Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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