Amusement Sales Associate

2 days ago

Pigeon Forge, United States Herschend Family Entertainment Full time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Amusement Sales Associate who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Amusement Sales Associate checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Amusement Sales Associate position exists to provide support to the Games and Amusements team through the sale of gameplay packages, operational assistance to the Sales Lead, and use of a point of sale register. This support is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesAssist the Sales lead in the daily operation of Games and Amusements by picking up and maintaining necessary sales funds, tickets, forms, and keysComplete assigned opening and closing procedures and ensure the operational readiness of any assigned areasDescribe different sales packages to guests and demonstrate proficient selling skillsOperate a point of sale register including sales, refunds, transfers, and reportingActively participate in the success of the Games and Amusements team through teamwork, service, and respect for othersAssist in regular inventories and cycle counts for various tickets and merchandiseSupport the management of stock levels and merchandising of any assigned locationsAssist in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standardsDemonstrate an ability to maintain dependable work attendance and flexibility with assigned work schedulesAssist the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce wasteAdhere to all Amusements safety guidelines and report any safety issues to the immediate leadershipProtect the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required trainingMust be willing to have fun and create a fun and friendly environment for othersManagement reserves the right to change and/or add to these duties at any time.Education and Experience RequiredMust be a minimum of 16 years of ageMinimum 6 months of sales experience is requiredMinimum 6 months of customer service experience is requiredMinimum one (1) year of experience working in a team environment, highly preferredBasic computer skillsKnowledge, Skills, and AbilitiesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust enjoy a fast-paced, dynamic environmentMust show appreciation to othersMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectAble to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableAble to hear, see and speakAble to speak, read and write in EnglishAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to maintain good personal hygieneAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be productive in a fast-paced, dynamic environmentAble to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to operate/drive a company vehicle with valid driver's license Able to add, subtract, multiply and divide with accuracyAble to lift up to 50 pounds, with assistanceAble to communicate effectively using standard English grammar and punctuationAble to tolerate temperatures of 0 to 140 degreesAble to work outdoors.The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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