Desktop Support Specialist II-Central

2 weeks ago


Phoenix, United States Mountain Park Health Center Full time

Why Work For
Mountain Park Health Center?

As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you.

  • Youll work in a supportive environment where your coworkers feel more like family. Thats because the way we connect with each other translates to the care we provide for our patients.
  • We value professional and personal goals, work/life balance and family.
  • We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.

OVERVIEW:

The Desktop Support II provides first-level support for users, ensures currency of information, and provides installation and training services as needed for Mountain Park Health Center (MPHC). Completes the support tickets that are created by the level I write ups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides technical support to end users remotely and at desk side.
  • Supports OS, Application, and Hardware issues.
  • Enters updates and resolutions into the ticketing system using clear and appropriate language.
  • Creates tickets as necessary.
  • Acts as escalation point for support requests.
  • Performs necessary account updates and other administrative functions as assigned.
  • Helps maintain IT inventory.
  • Ensures that tickets are created, maintained, and resolved according to established standards and expectations.
  • Updates department Wiki as necessary or as assigned.
  • Represents the IT team as a member of project teams when necessary.
  • Consistent, in-person attendance at the employees assigned clinic is required. Limited remote work may be permissible based on the employees performance and the specific task the employee is accomplishing.
  • Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications:

  • High school diploma or equivalent

Preferred Qualifications:

  • Preferred A+, Network +, and Security +, or similar credentials
  • At least 2 years of IT Support experience or a commensurate combination of education and experience
PDN-9bfdab59-d3fc-4f53-87e3-55af949d6220

  • Phoenix, United States Monster Beverage Corp Full time

    Responsible for installation and maintenance of desktop and laptop systems, including operating systems, application installations, upgrades and repairs Documentation of all Add Move and Change processes Ensures safety and privacy of business network Support Specialist, Desktop Support, Business Systems, Specialist, Support, Microsoft, Manufacturing,...


  • Phoenix, United States Sprouts Farmers Market Full time

    Overview: The Desktop Support Technician II is responsible for providing hardware, software, and systems support. The position will provide remote assistance for Team Members located at the Support Office, Store locations, Distributions Centers, and remote locations The Desktop Support Technician II will provide end-user guidance on the functions and...


  • Phoenix, United States GTN Technical Staffing Full time

    Job DescriptionJob DescriptionDesktop Support SpecialistHIGHLIGHTSLocation: Hybrid work model (In office 3 days a week; remote 2 days) / Phoenix, AZ 85012Schedule: Monday - Friday; 7am - 4pm AZ timePosition Type: Contract / Contract to hireHourly / Salary: Up to $23/hourly pay rate (Based on experience)Residency Status: US Citizen or Green Card Holder...


  • Phoenix, United States Acro Service Corp Full time

    Job Title: Desktop Field TechnicianDuration: 12 months contract with possible extension on W2 without any benefits.Location: Phoenix, AZ (Onsite) Pay Rate: $26-$28/hour on W2 without any benefitsCurrently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and...

  • Desktop Support

    1 week ago


    Phoenix, United States Insight Global Full time

    Must Haves:* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment* SME with Windows 10 and Windows 11 * Experience working off a ticketing system* Experience with Mobile Device Management (MDM) -- preferably with InTune* Strong customer service skills* Experience with Active Directory* Experience with SCCM *...

  • Desktop Support

    1 week ago


    Phoenix, United States Insight Global Full time

    Must Haves:* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment* SME with Windows 10 and Windows 11 * Experience working off a ticketing system* Experience with Mobile Device Management (MDM) -- preferably with InTune* Strong customer service skills* Experience with Active Directory* Experience with SCCM *...

  • Desktop Support

    1 week ago


    Phoenix, United States Insight Global Full time

    Must Haves:* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment* SME with Windows 10 and Windows 11 * Experience working off a ticketing system* Experience with Mobile Device Management (MDM) -- preferably with InTune* Strong customer service skills* Experience with Active Directory* Experience with SCCM *...


  • Phoenix, United States Radiant Digital Full time

    **Position: Desktop Field Support Specialist - 3rd Shift** **Location: Phoenix, AZ 85034** **Duration: 06 Months+** **Work Hours: 3rdt shift** **Schedule**:Thursday through Monday, 10:00 p.m. to 6:30 a.m. (MST) - 3rd Shift (100% on-site) **About this positio**n The Desktop/Field Support Specialist provides technical hardware and software support of a...


  • Phoenix, United States Beacon Systems Full time

    **Position: Desktop Field Support Specialist - 3rd Shift** **Location: Phoenix, AZ 85034** **Duration: 06 Months+** **Work Hours: 3rdt shift** **Schedule**:Thursday through Monday, 10:00 p.m. to 6:30 a.m. (MST) - 3rd Shift (100% on-site) **About this positio**n The Desktop/Field Support Specialist provides technical hardware and software support of a...


  • Phoenix, United States Beacon Hill Full time

    Beacon Hill is looking for an outgoing IT professional who is eager to learn and provide white glove customer-facing support for one of our Fortune 100 Healthcare clients.Must Haves: · 3+ years of experience in a desktop support role providing in person end user support · 3+ years in a Windows 10 and Office 365 environment · 3+ years of experience...


  • Phoenix, United States Phoenix Staff, Inc. Full time

    Title: Desktop Support Technician Location: Phoenix, AZ Phoenix Staff is known for connecting highly qualified candidates with highly desirable jobs. We re currently looking to place a Desktop Support Technician. In this role, you ll maintain, analyze troubleshoot, document and repair desktop systems, hardware, software and peripherals. Support and maintain...


  • Phoenix, United States Phoenix Staff, Inc. Full time

    Title: Sr Desktop Support EngineerLocation: Phoenix, AZ Your role: Work with users and IS personnel to understand user needs and to introduce technical alternatives to increase productivity and improve the user experiences. Assure quality customer service to all customers; promote positive human relationship and contribute to supportive and cooperative...


  • Phoenix, United States Acro Service Corp Full time

    Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work...


  • Phoenix, United States Phoenix Staff Inc Full time

    Job DescriptionJob DescriptionTitle: Sr Desktop Support EngineerLocation: Phoenix, AZYour role:Work with users and IS personnel to understand user needs and to introduce technical alternatives to increase productivity and improve the user experiences.Assure quality customer service to all customers; promote positive human relationship and contribute to...


  • Phoenix, United States MetroSys Full time

    Job DescriptionJob DescriptionDescriptionProvide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment; May instruct other technicians in problem...

  • Planning Analyst Ii

    1 month ago


    Phoenix, United States Central Arizona Project Full time

    **Overview & Purpose**: **About the Pay** - Note: The salary range listed ($95,000 - $108,000) reflects the TARGET HIRING RANGE only and does not represent the full pay range for this position. **About Central Arizona Project** - Central Arizona Project, a 336-mile system that brings Colorado River water to central and southern Arizona, delivers the state's...


  • Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...


  • Phoenix, United States Embry Health LLC Full time

    **IT Support Specialist** * Phoenix, AZ * Full-Time * Embry Systems * IT Support Specialist **IT Support Specialist** Embry Health is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy,...


  • Phoenix, United States Avenue5 Residential Full time

    Avenue5 is growing, and we are in search of a desktop support technician to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them...


  • Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...