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Operations Specialist

1 month ago

Farmington, United States Aon Full time
Posting Description:

AON is looking for an Operations Specialist - New Business Processor located in Farmington, CT

This position is responsible for the review and correction of policy applications to meet insurance carriers rules and guidelines. Work with the enrollers and insurance carriers to issue policies in an accurate and timely manner.

  • Check and correct applications against carriers rules, rates and sample application for completeness and accuracy. Applications should be corrected within 3 days of receipt in the department and submitted for entry in a timely manner to meet Sales Rep payroll schedule.
  • Maintain contact with case manager on quality of applications during enrollment. Return applications to the case manager for correction within 3 days of receipt. Document in policy notes. The census should be checked for missing information before returning applications to the case manager.
  • Write letters for missing and /or additional information and forms using standardized formatted letter if information was not obtained while case was ongoing. Document action taken in policy notes. Diary and follow up as necessary to make sure information is received before final transmittal of business to insurance carrier 30 days prior to policy date or earlier depending on carrier requirements.
  • Cancel applications when a request for cancel is received before the first deduction report is generated and prior to final transmittal. If before 1st deduction, document in policy notes, cancel using appropriate cancel and reason code and put last deduction date of day prior to first deduction date to prevent item from appearing on 1st deduction report. If after deduction is mailed, Premium Administration should be initiating cancellations but may be unable to process because final transmittal has not been processed. Document in policy notes, process cancellations and notify PA Representative so that they can notify account to stop deductions.
  • Run transmittal reports, rate check reports and check against policy applications. Run census check to make sure information required by account to start deduction is accurate. Run first deduction report, compare and complete deduction authorizations. Separate into originals and yellow copies.
  • Perform additional review and follow up by sending second requests for missing information and forms needed for issuance of policies. Document in policy notes and file/scan documentation as necessary. Maintain copies of letters in a folder with the account code on the N drive under letters.
  • Responsible for the accurate transmittal of policy applications to the insurance carriers in a timely manner. Transmission normally takes place 30 days prior to policy date unless impacted by the expiration of applications. All paper applications must be scanned prior to being sent to the Carrier.
  • Responsible for working with the insurance carriers to ensure that policies are issued in a timely manner. Run pending report for account on the policy date, update policy numbers, and check in policies that are on the bill by comparing premium, coverage and other information. Research all others by verifying rates and coverage before going back to the insurance carriers. Notify the Insureds in writing and the Premium Administration Rep of the closing of applications that are declined and closed for outstanding requirements.
  • Keep updated manuals of insurance carriers templates, rates, sample applications and other material necessary to effectively correct the applications. Maintain knowledge of carrier products to effectively correct the applications.
  • Maintain a neat and organized work area.

Knowledge, Skills and Abilities Required:

  • Must have a solid knowledge of PC software (Word and Excel required)
  • Must be able to follow the prescribed client services processes with the highest level of professionalism and achieve specified levels of persistency and quality of production work with clients to meet precise deadlines.
  • Must have a high level interpersonal, organizational and communication skills (verbal and written)

Education:

  • High School Diploma

The salary range for this position (intended for U.S. applicants) is [$38K to $43K] annually. The actual salary will vary based on applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants geographic location. This position is eligible to participate in one of Aons annual incentive plans to receive [an annual discretionary bonus] [production incentives] in addition to base salary. The amount of any [bonus] [production incentives] varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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