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PT Night Auditor
2 months ago
A Night Auditor, is responsible foroverseeing the auditing, posting and balancing of daily financial transactionsto support the hotel's continuing effort to deliver outstanding guest serviceand financial profitability. Specifically, you would be responsible forperforming the following tasks to the highest standards:
- Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
- Check in/out hotel guests and assist all guests with invoice issues and service recoveries
- Ensure credit card system reconciles to daily transaction lists
- Establish and implement hotel night audit policies and procedures, maintaining compliance with company policies and standards
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.
- Receive, input, retrieve and relay messages to guests.
A Night Auditor is always working on behalf ofour Guests and working with other Team Members. To successfully fill this role,you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Competitive salary and incentives
- Free meal per shift and other fooddiscounts
- Averill and Hilton Hotels traveldiscount program
- 401(k) with company match
- PTO and Holiday pay
- Employee recognition and incentive programs
- Employee and guest focusedenvironment
