Senior Systems Analyst

4 weeks ago

Baltimore, United States Greater Baltimore Medical Center (GBMC) Full time

Under minimal supervision and according to established policies and procedures, the Senior System Analyst is responsible for the maintenance, support, and enhancement of the Workday Enterprise Application and ancillary systems for GBMC. Required knowledge and skills include familiarity with healthcare finance specific business processes, excellent written and oral communication skills, advanced data analysis and interpretation, and business process analysis. The Senior System Analyst will propose solutions designed to address identified business problems, educate users, manage timelines and expectations, ensure quality control, and mentor team members. Education: Bachelor's degree in Computer Science, Information System or other related fields or equivalent work experience Licensures/Certifications: Preferred - Workday Pro Integration, Security, or Financial Experience: 3-5 years of experience with Workday Finance applications in a Healthcare setting is preferred. Project management of short and medium-term projects related to break/fix and optimization. Previous lead role in implementation/support of a 'like' application/application suite. Skills: Ability to learn new skills and adapt quickly Strong verbal and written communication skills to interact with stakeholders and team members Ability to accurately collect information in order to understand and assess the stakeholder's needs and situation Strong attention to detail, problem solving skills and customer service orientation Ability to prioritize workload and provide timely follow-up and resolution Ability to work effectively in a fast-paced, self-directed team-based environment Ability to think clearly under pressure and in stressful environments Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details Knowledge of fundamental operations of relevant software, hardware and other equipment Principal Duties and Responsibilities: Manage and provide leadership for the resources supporting the break/fix efforts of the HR/Finance application Act as primary point of contact to monitor and triage HR/Finance IT issues Research inquiries using available information resources and redirect problems to the appropriate resource Lead effort in tracking issues and resolutions; identify situations requiring urgent attention Stay current with any supported system information, changes and updates Analyze and assess technical issues (Desktop, Network, Application, Other) Understand and follow defined technical standards, security and data privacy standards, and best practices Perform other duties as assigned All roles must demonstrate GBMC Values: Respect: I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others' needs, feelings, and capabilities Excellence: I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability: I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork: I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior: I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results: I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr

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