Operations Assistant

3 weeks ago

Littleton, United States Ammonoosuc Community Health Full time

Reporting directly to the COO, the Operations Assistant provides high-level administrative support to the COO. The Operations Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. The Operations Assistant will assist with establishing and maintaining an organizational environment and culture of the highest quality.

Requirements

  • Provide support to the Chief Operations Officer who oversees the Manager of Medication Access Coordination and Patient Navigation, Northern and Southern Front Desk Managers, and Electronic Health Record Administrator.
  • Provide strategic, logistic, and organizational support to the Chief Operating Officer.
  • Communicates with satellite offices on operational items as directed by the Chief Operating Officer.
  • With the guidance of the Chief Operating Officer, develop overall goals and objectives based on organizational visions and mission;
  • Conduct periodic assessments of progress towards achievement of goals and objectives.
  • Works with Chief Operating Officer to establish new provider schedules to ensure adequate provider availability, coverage, admin/clinical hours.
  • Maintains provider appointment schedule templates within the EHR, including but not limited to all daily schedules, meetings, CME, call recovery, PTO and other blocks as needed
  • Assists with project management of PCMH
  • Design, project manage and monitor workflows to ensure provider productivity and efficiencies (i.e., school-based programs through Behavioral Health); communicate processes and work with providers to ensure success.
  • Mentor staff as they develop overall goals and objectives based on organizational visions, missions, and employee needs
  • Conduct periodic assessments of progress toward achievement of goals and objectives
  • HIPAA- Member of HIPAA Privacy team and all that is involved in audits, reporting and adherence
  • Foster a culture of collaboration and integration across all disciplines within ACHS to best meet the needs of patients.
  • Employee must be able to relate to other people beyond giving and receiving instructions: (a) must use professional decorum when representing the organization and working with co-workers, peers, patients and their family members; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to direction from supervisor.
  • Other duties, hours, and ACHS site placement may be assigned.

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