Reservations Agent

1 month ago

Williamsburg, United States Kingsmill Resort Full time
Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

Responsibilities:
  • Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
  • Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
  • File guest correspondence or other reservation documentation as needed
  • Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
  • Coverage and execution of Front Desk duties as needed
  • Generate outbound call revenue
  • Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage
  • Follow all policy, procedures, and service standards.
  • Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.
Qualifications:
  • Ability to converse coherently in English.
  • Must be at least 18 years of age.
  • 1-2 years of guest service/customer service experience required.
  • Ability to deal with callers tactfully.
  • Ability to use basic computer applications.
  • Basic keyboarding proficiency.
  • Ability to interact with diverse peoples and help resolve any issues.
  • Ability to retain information.
  • Ability to work in a fast-paced environment.
  • Effective time management and organizational skills.
  • Strong communications skills.
  • Standing/Sitting for up to eight hours per shift
  • Ability to workdays, nights, weekends, holidays.

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