Customer Service Associate
1 month ago
Join the largest delivery-first restaurant group in the United States
Location: 2464 N. Clark St., Chicago, IL, 60614
Hourly Pay: $18- $21
Position Summary:
The Customer Service Associate will ensure smooth front-of-house operations for walk-in and online orders. This role will play a crucial role in ensuring smooth operations, exceptional customer service, and support for our high-volume sales.
Benefits
- Career development, education, and growth opportunities
- Medical, Dental, & Vision plan for full-time team members
- 401k with 4% employer match after one year
- Free, nutritious meals each shift
- Paid Sick Time
- Referral bonus program
Customer Service Associate Key Responsibilities
Customer Service:
● Greet customers promptly and warmly.
● Handle in-person and phone orders efficiently.
● Assist customers with menu inquiries and recommendations.
Order Management:
● Ensure timely and accurate preparation and delivery of orders.
● Coordinate with kitchen staff for special requests and modifications.
Payment Handling:
● Process payments through various methods (credit/debit cards, online payments).
● Manage and prioritize online orders to ensure timely fulfillment.
● Coordinate catering orders, including preparation and delivery logistics.
● Communicate effectively with customers regarding order status and any potential delays.
Operational Efficiency:
● Maintain a clean and organized front-of-house area.
● Restock supplies and monitor inventory levels.
● Ensure compliance with health and safety regulations.
Team Collaboration:
● Work closely with kitchen staff to ensure seamless order preparation and delivery.
● Support team members during peak hours to maintain workflow efficiency.
● Assist in training new staff members as needed.
Additional Duties:
● Assist with back-of-house duties such as doing dishes, making food, restocking, putting away deliveries, and cleaning and organizing.
Qualifications:
● Previous cashier or customer service experience in a restaurant setting
● Strong communication and interpersonal skills.
● Ability to multitask and work efficiently under pressure.
● Proficiency in using POS systems and handling payments.
● Attention to detail and a high level of accuracy.
● Flexibility to work various shifts, including evenings and weekends.
Working Conditions:
● Full-time or part-time position.
● Flexible hours, including evenings, weekends, and holidays.
● Ability to stand for long periods and lift up to 25 lbs.
● Fast-paced and dynamic work environment.
Who we are:
At Salted, we're leading the charge to build the next generation of the restaurant industry. We focus on making better-for-you cuisine accessible while offering clean-label, plant-driven, and most importantly – delicious food. Join us in shaping the future of the restaurant industry and be part of our innovative culinary journey
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
Salted is an equal-opportunity employer committed to building an inclusive team. If you require accommodation during the application or interview process, please contact hr@hellosalted.com.
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