Current jobs related to Sr. Customer Success Manager - Providence - Verint Systems

  • Customer Success Manager

    4 months ago

    Providence, United States The Hiring Company Inc Full time

    Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Execute the sales plan and objectives set forth by the company to...

  • Sr. Desktop Support Specialist

    1 month ago

    Providence, United States Judge Group, Inc. Full time

    Location: Providence, RI Salary: Negotiable Description: Our client is currently seeking a Sr. Desktop Support Specialist--ON SITE 5 days a week in Providence RI....must live in commutable distanceOn behalf of the Judge Group our client is seeking a Sr. Desktop Support Specialist. In this role you will be responsible for the configuration, installation...

  • Sr HRIS Analyst

    6 months ago

    Providence, United States LifeSpan Full time

    Summary: The Sr. HRIS Analyst serves as the operational expert for human resources information systems providing advanced consultative and analytical services to optimize utilization and improve data integrity. The Sr. HRIS Analyst takes a lead role in providing standard and ad hoc reports while collaborating with leaders and other stakeholders to...

  • Sr. Territory Business Manager- Multiple Sclerosis Providence- Springfield, MA

    3 months ago

    Providence, United States Biogen Full time

    Job DescriptionIn this field based, specialty sales representative position you will be called upon to sell our Neurology products with key stakeholders in the Multiple Sclerosis community: including Neurologists, allied health professionals, and local MS chapters.The Sr. Territory Business Manager is responsible for developing and executing on sales plans...

  • Teaching Position in NYC

    4 weeks ago

    Providence, Rhode Island, United States Success Academy Full time

    Teaching Opportunity at Success AcademyWe are seeking a dedicated and passionate educator to join our team at Success Academy, a network of public charter schools in New York City. As a teacher, you will play a vital role in shaping the educational experience of our students and contributing to our mission of providing a high-quality, whole-child education...

  • Customer Service Manager

    3 weeks ago

    Providence, Rhode Island, United States Brown University Full time

    Job Description:The Customer Service Manager is a key leadership position at Brown University's Bookstore, responsible for overseeing the delivery of exceptional customer service and ensuring the highest level of professionalism among store staff. This role requires a strong leader who can manage and schedule staff, assist with hiring and staffing, and...

  • Scientist / Sr. Scientist - FTIR / Raman Specialist

    3 weeks ago

    Providence, Rhode Island, United States Thermo Fisher Scientific Full time

    Work Schedule and Environmental Conditions Standard (Mon-Fri) Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description At Thermo Fisher Scientific, we're committed to enabling our customers to make the world healthier, cleaner, and safer. Our clinical research business is a leading global contract research organization and world...

  • Senior Schedule Manager

    4 weeks ago

    Providence, Rhode Island, United States Dimeo Construction Full time

    Job SummaryWe are seeking a highly skilled Sr. Schedule Manager to join our team at Dimeo Construction Company. As a key member of our construction team, you will be responsible for developing and maintaining project schedules, providing status updates, and overseeing the development of scheduling standards and overall efficiency.Key...

  • Senior Manager, Care Management

    6 days ago

    Providence, United States Careforth Full time

    About Us: A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching, and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they...

  • Schedule Manager

    3 weeks ago

    Providence, Rhode Island, United States Dimeo Construction Full time

    Job SummaryThe Sr. Schedule Manager will work collaboratively with project teams to develop the overall project contract schedule, from project pursuits through closeout and turnover. This position provides status updates on assigned projects, developing and maintaining schedules incorporating design, submittal management, procurement, preconstruction,...

  • WFE Success Coach

    1 week ago

    Providence, United States Strategic Education Inc. Full time

    Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer's tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests.Essential Duties and Responsibilities:Partner with...

  • Senior Schedule Manager

    4 weeks ago

    Providence, Rhode Island, United States Dimeo Construction Full time

    Job SummaryWe are seeking a highly skilled Sr. Schedule Manager to join our team at Dimeo Construction. As a key member of our construction team, you will be responsible for developing and maintaining project schedules, providing status updates, and overseeing the development of schedule management standards.Key ResponsibilitiesDevelop and maintain project...

  • IGT Manager, Accounts Payable

    4 weeks ago

    Providence, Rhode Island, United States The City of Providence Full time

    Job SummaryThis is an exciting opportunity for an experienced accounts payable professional to play a critical role in the success of IGT's accounting organization. As a Manager, Accounts Payable, you will be responsible for managing North America accounts payable operations, providing support and guidance to business partners, and ensuring compliance with...

  • Sr Referral Specialist

    2 weeks ago

    Providence, United States Lifespan Full time

    Summary: The Sr. Referral Specialist reports to a Patient Access Manager. Under the general supervision of the Supervisor(s) of Patient Access ensures the quality of the referral process is upheld to departmental scheduling standards and is responsible for the integrity of the prior authorization processes for episode based medication referrals. Coordinates...

  • DSW Assistant Store Manager

    3 weeks ago

    Providence, Rhode Island, United States Designer Brands Full time

    Job SummaryThe Assistant Store Manager plays a vital role in driving sales and results by assisting and performing various functions alongside store management. This includes customer service, merchandising, omni activities, and inventory-related actions. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the...

  • Sr Manager, Enterprise Sales

    2 months ago

    East Providence, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sr Patient Scheduler

    2 weeks ago

    Providence, United States Brown University Health Full time

    Summary: The Sr Patient Scheduler reports to the Manager Medical Imaging for The Miriam Hospital or the Diagnostic Imaging Center. These duties include preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling and co-payment preparation and collection. In addition ancillary duties performed...

  • Sr Patient Scheduler

    7 days ago

    Providence, United States Brown University Health Full time

    Summary: The Sr Patient Scheduler reports to the Manager Medical Imaging for The Miriam Hospital or the Diagnostic Imaging Center. These duties include preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling and co-payment preparation and collection. In addition ancillary duties performed...

  • Customer Service Team Manager

    3 weeks ago

    Providence, Rhode Island, United States Burlington Full time

    Customer Service Lead Role at BurlingtonAs a Customer Service Lead at Burlington, you will be responsible for: Directing cashier coverage and customer flow at the front of lines to ensure efficient service. Assisting the management team in communicating promotions and company updates. Monitoring and validating returns, exchanges, check authorizations, voids,...

  • Sr Product Owner

    3 weeks ago

    Providence, Rhode Island, United States Evolent Health Full time

    About the Role:Evolent Health is seeking a Sr. Product Owner to join our Common Data portfolio team. As a key member of the Product team, you will play a critical role in executing Evolent Health's mission by defining market requirements and packaging the features into product releases.Key Responsibilities:Define, document, and communicate requirements for...

Sr. Customer Success Manager

2 months ago

Providence, United States Verint Systems Full time

Verint Systems, Inc. Sr. Customer Success Manager Providence, Rhode Island Apply Now At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The Sr. CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for all parties they work with. The Sr. CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. Identify Expansion Opportunities to drive revenue growth. Negotiate and close renewals with existing customers. Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. Bring intelligent product feedback and recommendations from customers back to the product team. Advocate customer needs/issues cross-departmentally. Manage account escalations as needed. Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Minimum Requirements: Bachelor’s degree or equivalent experience Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success A strong sense of urgency to perform actions quickly Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment A “do what it takes” mentality Detail-oriented and a strategic thinker Strong team player but a self-starter who can operate independently Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. Ability to effectively and successfully handle customer service issues and conflict situations Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements: Prior experience in closing renewals and/or professional services opportunities Experience managing customers of various sizes and knowing how/why to manage them differently Experience with Totango or other success platforms Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment, based on one’s race, color, religion, national origin, or sex, pregnancy, sex stereotyping, disability, alienage or citizenship or immigration status, marital status, creed, genetic information, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, or any other classification or characteristic protected by applicable federal, state or local laws. For US Applicants #J-18808-Ljbffr