Senior Program Leader, Patient Services
1 month ago
Kalo is a new type of pharmaceutical company, dedicated to building innovative solutions for serious and life-threatening medical conditions. We were founded by patients, and patients remain our central focus and common passion. We are a growing organization of driven, passionate people who challenge each other to do things differently and better. If you thrive on change, a fast pace, and making a big impact in a place where everyone knows your name, you will love it here
The
Senior Program Leader, Patient Services
will manage the performance, resources, and initiatives associated with Kalo's direct-to-consumer channels (ie. Amazon Pharmacy, telehealth, etc.) and assist the Senior Manager, Patient Services in overseeing the day-to-day responsibilities of Kalo's hub pharmacy operations. Additionally, this role will handle a variety of customer service requests/inquiries from patients and healthcare providers, will oversee the development of all patient/prescriber materials in connection with the Patient Services team, and support team members with coordinating internal processes, projects, and business initiatives impacting Kalo's consumer channels.
As the person who is the main contact and/or assists in overseeing Kalo's direct-to-consumer channels, the Senior Program Leader, Patient Services has the opportunity to play a critical role in molding the patient/prescriber experience and driving overall business performance and success. The Marketing & Analytics department is comprised of a group of strategic thinkers dedicated to driving growth and who emphasize teamwork, personal integrity, and excellence. As part of the Patient Services team, you'll be encouraged to learn, innovate, and implement new ideas to better support the goals of the organization. Additionally, this position will be highly visible within the commercial team, creating ample opportunity for recognition and growth.
This is a remote position and is open to applicants located within the United States, with preference given to candidates who live in or near Richmond, Virginia. For remote hires, occasional travel to our office can be expected (less than 15%).
As Senior Program Leader, Patient Services, you will:
Manage direct-to-consumer channels
Ensure adherence to contract terms and business rules
Maintain vendor contracts and documentation as necessary to ensure information reflects current processes and business rules
Review and audit vendor invoices
Oversee the patient assistance and replacement program
Oversee vendor performance and compliance with internal audits
Attend and lead routine meetings with vendor personnel
Identify compliant opportunities for process improvements and work with vendor to implement improvements
Execute direct-to-consumer and patient service strategies based on industry trends, dynamic market conditions, channel economics, and organization goals
Communicate and present data/information regarding vendor performance and initiatives to internal stakeholders
Assists the Senior Manager, Patient Services in overseeing the day-to-day hub operations (ie. attending regularly scheduled meetings, following-up on vendor tasks/projects, managing meeting notes, etc.)
Participate in cross-functional initiatives and teams
Serve as the primary recipient of questions, requests, and concerns that come from health care providers and patients related to the consumer channels
Manage the tracking of certain inquiries, requests, and concerns and follow them through to resolution
Work with the Patient Services team to analyze customer service request patterns and proactively identify opportunities for improvement
Serve as the point person for the document review process and track the progress for all Patient Services content
Oversee the development of all patient/prescriber materials related to the Patient Services team vendors (ie. sales messaging, call scripting, mock-ups of patient/prescriber interfaces, etc.)
A successful Senior Program Leader, Patient Services will have:
Extensive leadership skills with the ability to hold external partners accountable
Excellent analytical, problem-solving, project management, and communication skills
Demonstrated proficiency in process improvement
Proven ability to thrive in a fast-paced environment
Strong organization skills and the ability to effectively prioritize projects and tasks with competing deadlines
Flexibility to support a wide array of functions within the Patient Services team and work cross-functionally with various internal and external stakeholders
Adaptability to changing priorities, expectations, and environments
Ability to think strategically and "outside the box"
A demonstrated results and outcome-oriented approach to work with a track record of seeing projects and plans through to completion
Patient-centered mindset with commitment to providing an excellent patient experience
A commitment to developing and upholding an inclusive workplace culture with team members and partners.
To be considered for the position, you must have:
Bachelor's degree in business or healthcare management, similar field, or equivalent combination of education and experience
At least 5 years of experience in vendor management, account management, business management, or operations
At least 3 years of leadership experience (programs, project, and/or people)
Proficiency in MS Office
Preferred Qualifications:
Pharmaceutical industry experience
Knowledge of pharmacy operations, distribution, and patient service strategies
Experience working with Veeva
Application required for consideration. Please contact talentacquisition@kaleo.com with any additional questions.
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Patient Service Coordinator
3 weeks ago
Richmond, United States Patient First Full timeSupervising all Front Office employees;Registering and discharging patients accurately;Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames;Collecting patient payments accurately;An Patient, Coordinator, Service, Retail, Healthcare, Office
-
Patient Service Coordinator
1 month ago
Richmond, United States Patient First Full timeThe responsibilities of this job include, but are not limited to, the following: Supervising all Front Office employees; Registering and discharging patients accurately; Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames; Collecting patient payments accurately; Answering incoming calls...
-
Patient Service Coordinator
1 month ago
Richmond, United States Patient First Full timeThe responsibilities of this job include, but are not limited to, the following: Supervising all Front Office employees; Registering and discharging patients accurately; Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames; Collecting patient payments accurately; Answering incoming calls...
-
Program Co-Leader, Developmental Therapeutics
3 months ago
Richmond, United States Commonwealth of Virginia Full timeThe mission of the Massey Cancer Center is to serve as a comprehensive center of excellence in cancer research, prevention and control, patient care, education and health equity. Our guiding principles are to make important discoveries about cancer and to translate these discoveries rapidly into better prevention, detection, treatment and control of cancer...
-
Patient Services Manager
2 weeks ago
Richmond, United States HHS Culinary and Nutrition Solutions, LLC Full timePatient Services Manager, Hospital Food Service St Mary's Hospital Salary $74,000.00Patient Services ManagerBe an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes...
-
Senior Program Management Analyst
2 months ago
Richmond, United States MSC Management Services, LLC Full timeSummit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies. SFS is looking for an Sr...
-
Richmond, United States Commonwealth of Virginia Full timePOSITION SUMMARY: The Patient and Family Support Services Program Coordinator plays a pivotal role in addressing food insecurity and enhancing the overall well-being of patients within the VCU Massey community. This includes maintaining equipment and supplies, supporting wellness practitioners, and assisting with client intake processes. This position will...
-
Patient Services Manager
3 weeks ago
Richmond, United States HHS Culinary and Nutrition Solutions, LLC Full timePatient Services Manager, Hospital Food Service St Mary's Hospital Salary $74,000.00Patient Services ManagerBe an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes...
-
Patient Services Manager
2 months ago
Richmond, United States HHS Culinary and Nutrition Solutions, LLC Full timePatient Services Manager, Hospital Food Service St Mary's Hospital Salary $74,000.00Patient Services ManagerBe an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes...
-
Patient Services Manager
1 month ago
Richmond, United States HHS Full time** Patient Services Manager - Healthcare F. Service (Petersburg, VA)** **Job Category****:** Culinary and Nutrition Services **Requisition Number****:** PATIE04955 Showing 1 location **Job Details** **Description** We are looking for a detailed-oriented, proactive, and quality-driven Patient Services Manager to serve as part of our food and nutrition team....
-
Patient Access Representative Senior
2 days ago
Richmond, United States Virginia Commonwealth University Health Full time$1,000 Sign On Bonus for offers accepted by September 30, 2024. Terms and Conditions apply - - A Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to includ Patient Access, Senior, Representative, Patient, Customer Service, Healthcare
-
Patient Services Manager
2 months ago
Richmond, United States Richmond Gastroenterology Associates Inc Full timeJob DescriptionJob DescriptionJOB TITLE: Patient Services ManagerDEPARTMENT: Business Office FLSA STATUS: ExemptREPORTS TO: Director of OperationsABOUT THE COMPANY:Richmond Gastroenterology Associates, Inc. (RGA) has been serving the greater Richmond community since the late 1970s. We provide superior service at every...
-
Sales and Service Leader
4 weeks ago
Richmond, United States Sephora USA, Inc. Full timeJob ID: 247217 Store Name/Number: VA-Mosaic District (1358) Address: 2921 District Ave Suite 140, Fairfax, VA 22031, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will...
-
Senior Program Manager
2 months ago
Richmond, United States Heart Havens, Inc. Full timeJob DescriptionJob DescriptionDescription:Heart Havens seeks a caring Senior Program Manager to work in collaboration with the Operations Director, Quality Assurance Director, HR Manager and Program Managers for Heart Havens Virginia Beach, Varina, Glen Allen and Ashland homes to ensure compliance with administrative regulations and policies, and with...
-
Patient Access Representative Senior
1 month ago
Richmond, United States VCU Health Full time**$1,000 Sign On Bonus for offers accepted by September 30, 2024. Terms and Conditions apply**The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The Patient Access...
-
Housekeeping Aide
2 months ago
Richmond, United States American Senior Communities Full timeHousekeeping Aide Bring your heart to work! Caring people make the difference at American Senior Communities! Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for , they are our guiding principles and create the framework for all our relationships with...
-
Speech Language Pathologist
1 month ago
Richmond, United States American Senior Communities Full timeRosebud Village is now hiring a full-time Speech Language PathologistCCCs and CFYs encouraged to apply! The Speech-Language Pathologist (SLP) implements independently skilled speech-language services for patients, caregivers and centers in accordance with the principles and practices of speech-language pathology and with ASC Therapies and Wellness policies...
-
Technical Service Group Leader
3 months ago
Richmond, United States Advanced Materials & Technology Recruiting Full timeTechnical Service Group Leader – PolyolsLocation: Richmond, VA The Chatham Group, a leading recruiter in the Specialty Chemicals and Advanced Materials sector has an opening for a Polyol Technical Service Group Leader in the Richmond, Virginia area. This position will be a part of a Chemical Applications Group reporting to Senior Management. In this...
-
Technical Service Group Leader
3 months ago
Richmond, United States Advanced Materials & Technology Recruiting Full timeTechnical Service Group Leader – PolyolsLocation: Richmond, VA The Chatham Group, a leading recruiter in the Specialty Chemicals and Advanced Materials sector has an opening for a Polyol Technical Service Group Leader in the Richmond, Virginia area. This position will be a part of a Chemical Applications Group reporting to Senior Management. In this...
-
Senior Research Program Coordinator
3 months ago
Richmond, United States Commonwealth of Virginia Full timeSummary: The Health Equity Across the Lifespan in Virginia Lab (HEAL-VA Lab) in the VCU Department of African American Studies seeks an enthusiastic and detail-oriented individual to join our team as a Senior Research Program Coordinator. The Senior Research Program Coordinator will be pivotal in managing and coordinating all research and research...