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Merchandise Team Member

2 months ago

Pigeon Forge, United States Dollywood Full time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Business Intelligence and Operations Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. To be done in a manner consistent with the Values and Mission of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

  • Must have proficient knowledge of all products/services available for sale to our guests.
  • Must be able to perform to standard Merchandise Selling Skills and guest interactions.
  • Assists in the training and development of all new hires or hosts new to those locations.
  • Operating cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit.
  • Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control.
  • Assisting in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards.
  • Representing Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience.
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
  • Accommodating changes in work assignments and locations.
  • Getting along with guests and co-workers while exhibiting a positive and personable disposition.
  • Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations.
  • Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately.
  • Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit.
  • Follows all Merchandise Operational Policies and Procedures effectively.
  • Host ensures they are to date on all company and divisional communications through communication boards and binders.
  • Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values.
  • Protect the privacy and security of guests and coworkers, including PCI compliance.
Management reserves the right to change and/or add to these duties.

Education and Experience Required
  • Understand basic calculator and cash register/POS system.
  • Comprehend instructions and retain information.
  • Prior cash handling experience preferred.
  • Prior sales experience preferred.
  • Must be 18 years of age or older.
Knowledge, Skills, and Abilities
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
  • Must be self-motivated and disciplined.
  • Must be able to prioritize and complete work assignments on a timely basis.
  • Must maintain strict confidentiality and judgment regarding privileged information.
  • Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
  • Must be committed to continuous improvement.
  • Must have professional appearance with good personal hygiene.
  • Must promote and support a "team" work environment by cooperating and helping co-workers.
  • Must adapt to changes easily.
  • Must enjoy a fast-paced, dynamic environment.
  • Must show appreciation to others.
  • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Must reflect Dollywood's core values through the lens of dignity and respect.
  • Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
  • Able to speak, read and write in English.
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
  • Must have manual dexterity necessary to complete all job duties.
  • Able to sit and/or stand for long/short periods.
  • Able to maintain good personal hygiene.
  • Able to get along with other employees to work out problems and resolve conflicts.
  • Able to comprehend instructions and retain information.
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
  • Able to be productive in a fast-paced, dynamic environment.
  • Able to be flexible to handle frequent changes in priorities.
  • Able to prioritize tasks and complete assignments on time.
  • Able to operate/drive a company vehicle with valid TN driver's license.
  • Able to add, subtract, multiply and divide with accuracy.
  • Able to lift up to 50 pounds.
  • Able to communicate effectively using standard English grammar and punctuation.
  • Able to tolerate temperatures of 0 to 140 degrees.
  • Able to work outdoors.
  • Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system.
  • Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork.
  • Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges).
  • Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume.
  • Ability to use color and depth perception in order to arrange displays and to locate merchandise.
  • Ability to tolerate noise and stress to accommodate waiting on large numbers of customers.
  • Ability to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts.
  • Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area.
  • Able to communicate with customer (i.e., listening and speaking).
  • Able to report to work without being under the influence of or smelling of alcohol.
  • Able to perform other duties as assigned.


The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.