Ticket Team Member

1 month ago

Pigeon Forge, United States Dollywood Parks & Resorts Full time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Ticket Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right (Insert Job Title) checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

We are seeking a Ticket Team Member for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Greet guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions and provide park informationEffectively perform ticket sales processes to include (but not limited to):
selling tickets and completing reservations on a computerized ticketing systemSelling and processing Season PassesProcess cash, check, and credit card transactionsIssue complimentary and discounted tickets per Dollywood policiesProcess refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policiesPerform defined accounting procedures for ticket sales to include:
Cash till opening and closing proceduresManagement of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced dailySupport Group Sales fulfillment, adjustments, and ticketingCollect information to support Marketing Database and research programsEffectively perform ticket scanning process for park admission to include (but not limited to):
Scanning of all tickets into the computerized systemVerify identity and validity of all PassholdersCheck all Host and Dependent IDs at gate.Uphold Dollywood policy on re-entry processes to include issuing re-entry tickets and/or handstampsAssist with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait timeClean and organize work area daily to present a professional appearanceEnsure map racks are fully stocked for the day with correct informationMaintain a dependable work attendance and flexibility with assigned work schedulesAttend all required training classes, Guest Service seminars and/or meetingsComplete required paperwork in a timely mannerMaintain confidentiality at all timesFollow all safety standards to include reporting any violations of standardsGreet Guests and initiate friendly interaction. Provide Guest excellence which exceeds expectations, answer questions and provide park informationEffectively perform ticket sales processesResponsible for completing credit card transactions in compliance with the Payment Card Industry Data Security StandardsCross train to work in other positions in support of Front Gate and TimeSaver operations to include (but not limited to) TimeSaver sales, theater attendant, Resort TimeSaver redemptions, Doggywood, and Lost and Found

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

Must be at least 14 years of ageMust be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculatorMust be able to learn computer, computer scanning equipment, and printer equipmentPrevious Guest Services experience a plusMust be able to pass a typing test (score of 25 wpm or greater)

Knowledge, Skills, and Abilities

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workBe a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and HostsMust tolerate a fast-paced, hectic environment and remain calm in highly stressful situationsMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be able to be productive in a fast-paced, dynamic environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust show appreciation of othersAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to speak clearly in order to operate a two-way radioAble to work on a computer/with screens for prolonged periods of timeMust be alert and attentiveAble to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit, stand or walk for various periods of timeAble to work in a small, confined areaAble to push and/or pullAble to bend at the waist and knees for long periods of timeGive two weeks' notice for requested days off and have all necessary schedule changes approved in advance by direct supervisorAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationAble to tolerate various temperatures while working outdoorsAble to meet the physical demands of the jobAble to lift 50 lbsAble to be subjected to periodic random drug screening as outlined by Dollywood policy

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