Full Time Call Center Agent

2 months ago


Orlando, United States FAIRWINDS Credit Union Full time

Welcome to FAIRWINDS Credit Union We continue to be one of the Best Companies to Work for, simply because we hire the best and most passionate talent. We are proud to promote employees from within and provide a positive work/life balance.

Does this sound like you?

  • Im a problem solver.
  • I love working on a team.
  • I enjoy goals and feel a sense of accomplishment when I meet them.
  • I enjoy a fast paced work environment where I truly help people. 

If so, FAIRWINDS Credit Union would like to speak with you We are looking for qualified individuals to provide valuable customer service to our members through our Call Center Agent role at our East Orlando Support Center.

Hours of operation for our call center are Monday - Friday (7am-7pm) and Saturday (9am-2pm). Candidates must have availability for scheduling during all hours of operation.

At FAIRWINDS, our Call Center Agent provides top notch customer service to our members. In this role you will be doing things like:

  • Providing problem resolution for our members
  • Speaking directly with members and processing needed transactions over the phone
  • Delivering exceptional customer service throughout our members financial journey

What about the benefits?

In addition to 11 Federal holidays each year, we offer highly competitive benefits such as:

  • Medical, Vision, and Dental
  • 401(k) with company match up to 6%
  • Performance Incentives
  • Paid Vacation and Sick time that rollover every year 
  • Wellness Reimbursement Trade in unused sick time to pay for your gym membership
  • Tuition Reimbursement
  • Life Insurance

Am I qualified? 

To be considered for this position, you must have the following education and experience:

  • High school diploma or GED equivalent
  • Minimum of 6 months - 1 year:
  • High volume inbound call center experience (non script based preferred)
  • Customer service experience which required problem solving and decision making
  • Ability to analyze problems and recommend efficient solutions

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