Activations Call Agent

2 months ago

Orlando, United States Hilton Grand Vacations Full time
Activations Agent Job Description

Description -

Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Key Responsibilities:

- Give the best guest experience that falls in line with our Mission, Vision and Values.

- Call package holders to book travel dates, verify details, answer questions and follow up as needed.

- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs

- Meet performance standards for department metrics

- Sales skills required for the reselling/upselling and saving of packages

- Collecting of additional monies and fees associated with package

- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.

- Efficient in using multiple computer systems

- Ensure the privacy and security of confidential information about our guest and company

- Keeping accurate log of reservations on a spreadsheet

Why Team Members Like Working For Us:

•Driven base pay plus monthly performance incentives

•Day One Team Member Benefits

•Daily Pay option

•Sundays Off, Only Limited Saturdays

•Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

•Discounted Hilton hotel rates worldwide

•Recognition Programs and Rewards

•401(k) program with company match

•Employee stock purchase program

•Tuition reimbursement program

Schedule Details:

Our Activations department works Monday - Friday. Saturdays and Holidays are based on business needs. Sundays Off.

Agents will work one of three assigned shifts. 9:00 a.m. - 5:00 p.m., 11 a.m. - 7 p.m. or 1:30pm - 9:30 p.m.

Paid training is provided for 4 weeks and is from 9:00 am - 4:30 pm Monday through Friday.

Qualifications -

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members To fulfill this role successfully, you will have the following minimum qualifications and experience:

•High School Graduate/GED

•A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.

•2 years or more of strong customer service experience.

•Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.

•Ability to multi-task and work in a fast-paced workplace

•Timeshare/hospitality background preferred but not required.

•Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Call Center Agent

    3 weeks ago

    Orlando, United States Connexa Worx Full time

    We are is looking for a motivated and customer-focused Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting clients with their inquiries. This role requires strong communication skills, patience, and the ability to handle multiple tasks in a...

  • Call Center Agent

    2 months ago

    Orlando, United States Renewal by Andersen Full time

    Job Details The Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week. What We Offer *...

  • Call Center Agents

    3 weeks ago

    Orlando, United States V2X Full time

    OverviewThis position description is subject to change at any time as needed to meet the requirements of the program or company. Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics,...

  • Bilingual Spanish/English Call Center Agent On Site Orlando

    2 weeks ago

    Orlando, United States AnswerNet Full time

    Job Type: Full-Time/Part-Time Hours: 7:25 AM- 6:00 PM EST Salary: $15.50 Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm...

  • Bilingual Spanish/English Call Center Agent On Site Orlando

    3 weeks ago

    Orlando, United States Answernet Inc Full time

    Job DescriptionJob DescriptionJob Type: Full-Time/Part-TimeHours: 7:25 AM- 6:00 PM ESTSalary: $15.50 Benefits: Available after 60 days for full-time employeesAbout AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy...

  • Bilingual Call Center Agent

    2 months ago

    Orlando, United States RemX Full time

    RemX Staffing is assisting a client in Plantation, FL in hiring Bilingual (English/Spanish) Call Center Agents. Please find details below. PLANTATION, FL 33322-NOT REMOTE Customer Service Representative Role: The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. This role will take...

  • Call Center Agent

    1 month ago

    Orlando, United States RemX Full time

    RemX Staffing is assisting a client in Plantation, FL in hiring Onsite Call Center Agents. Please find details below. PLANTATION, FL 33322-NOT REMOTE Customer Service Representative Role: The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound calls to assist...

  • Call Center Customer Service Agent

    1 week ago

    Orlando, United States Connexa Worx Full time

    We areis seeking a friendly and customer-focused Call Center Customer Service Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting clients with their inquiries and issues. This position is perfect for someone with strong communication skills who enjoys...

  • Account Manager

    3 months ago

    Orlando, United States Justin Bauknight - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Office Representative

    3 months ago

    Orlando, United States Cynthia Santiago - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who...

  • Wheelchair Agent

    3 months ago

    Orlando, United States Maximus Global Services Full time

    Job DescriptionJob DescriptionJoin our team at Maximus Global Services!Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta. MGS has...

  • Call Center Customer Service Agent

    2 weeks ago

    Orlando, United States Goosehead Insurance Agency Full time

    About Goosehead: Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, were more...

  • Call Center Customer Service Agent

    2 weeks ago

    Orlando, United States Goosehead Insurance Agency Full time

    About Goosehead: Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more...

  • Call Center Customer Service Agent

    2 days ago

    orlando, United States Goosehead Insurance Agency Full time

    About Goosehead:Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more...

  • Call Center Customer Service Agent

    17 hours ago

    orlando, United States Goosehead Insurance Agency Full time

    About Goosehead:Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more...

  • Health Insurance Call Center Agent

    1 month ago

    Orlando, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: Job Title: Health Insurance Call Center Agent (Licensed) Job Type: Full-Time Location: Onsite, Orlando, FL MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Health Insurance Call Center Agent

    3 weeks ago

    Orlando, United States MCI Careers Full time

    POSITION OVERVIEW: Job Title: Health Insurance Call Center Agent (Licensed) Job Type: Full-Time Location: Onsite, Orlando, FL MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Health Insurance Call Center Agent

    1 month ago

    Orlando, United States ValorVIP Full time

    POSITION OVERVIEW: Job Title: Health Insurance Call Center Agent (Licensed) Job Type: Full-Time Location: Onsite, Orlando, FL MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Health Insurance Call Center Agent

    3 weeks ago

    Orlando, United States MCI Careers Full time

    POSITION OVERVIEW: Job Title: Health Insurance Call Center Agent (Licensed) Job Type: Full-Time Location: Onsite, Orlando, FL MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Health Insurance Call Center Agent

    2 weeks ago

    Orlando, United States ValorVIP Full time

    POSITION OVERVIEW: Job Title: Health Insurance Call Center Agent (Licensed) Job Type: Full-Time Location: Onsite, Orlando, FL MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...