Customer service representative

1 week ago

Sanger, United States Randstad Full time

Ready to enhance your customer service skill set, earn more and advance your career? Experienced customer service professionals are on the front lines - they keep businesses moving, resolve a wide range of challenges and contribute bottom-line value by ensuring customer loyalty. But it takes more than just listening and troubleshooting skills to excel in this role. You'll also have to be calm under fire, able to think on your feet and never lose your cool. Sound like you? If so, you should know that we're hiring customer service professionals for a number of roles right now. Click to learn more and be sure to apply. We'll set up an online interview if we think you could be a match.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Mastery of Customer Account Specialist accountabilities including:

  • Convert customer purchase orders to manufacturing production orders.
  • Ensure raw materials and tooling are ordered to support production.
  • Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
  • Monitor and manage customer inventory levels.
  • Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
  • Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.
  • Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.
  • Establish strong relationships and communicate daily with representatives fromoperations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
  • Build strong relationships with customer contacts to establish and maintain competitive advantage of providing customers with a world-class customer experience.


Skills Customer Relationship Management (3 years of experience is preferred) Customer support (3 years of experience is preferred) Basic Software Skills (3 years of experience is preferred) Basic Computer Skills (3 years of experience is preferred) Telephone Etiquette (3 years of experience is preferred) Data Entry (3 years of experience is preferred) Basic Math Functions (3 years of experience is preferred)
Qualifications Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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