Customer Care Representative- FT remote- M-F 9a-6p

2 weeks ago

Findlay, United States Augusta Sportswear Full time

** Customer Care Representative- FT remote- M-F 9a-6p**

**Job Category****:** Customer Care **Requisition Number****:** CUSTO01401 Showing 1 location **Job Details**

**Description**

Augusta Sportswear Brands is seeking a full time Customer Care Representative to join our team

**Job Purpose :**Serves as the customers primary point of contact in a fast paced, energetic environment. Responsibilities would include providing high quality customer service and owning customer issues from start to finish. This Representative would be a self-starter who is comfortable taking the initiative, has keen problem solving skills, and has the unique ability to think on their feet. This role is responsible for entering sales orders with an intense focus on accuracy. In addition, this position will troubleshoot issues related to order status, returns, and product inquiries.

**Duties and Responsibilities:**

* Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone or via chat. Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.

* Efficiently and accurately enters orders for processing. Provides order entry support for other team members when appropriate.

* Demonstrates professional phone etiquette with internal and external customers. Logs in to phone queue and supports the department by answering inbound calls.

* Demonstrates clear, effective, and thorough email communication with internal and external customers. Emails reflect proper business email etiquette.

* Provides product specification information and product availability to assist customers with order selection and customer requirements.

* Proactively assists customers, sales reps, members of management team, or coworkers with inquiries, request for information, or resolution of complex issues.

* Provides accurate, effective, and timely communication with all business partners to communicate resolution and/or plan of action.

* Acts as support and resource for day to day activities within the department.

* Analyzes, reviews, and processes requests for return authorization and credits.

* Provides technical and/or product information as required to respond to customer inquiries.

**Skills / Qualifications:**

* High school diploma or equivalent required; Associates degree preferred

* 1-3 years related professional experience

* Strong computer skills (Excel, Word, Internet)

* Must be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional manner

* Excellent communication skills (written, oral) must follow through on issues to ensure customer satisfaction

* Excellent listening skills

* Excellent organizational skills with the ability to prioritize work and multitask

* Excellent telephone communication skills

* Must be flexible and willing to accept change

* Must be able to work in a team environment and maintain a positive attitude

* Works productively without supervision

* Must display a mastery of Customer Service skills

* Strong knowledge of product offering

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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