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Station Agent-Customer Service

1 month ago

Phoenix, United States McGee Air Services, Inc. Full time

**STATION AGENT-CUSTOMER SERVICE** Station Agents are key members of McGee and perform duties necessary to provide passenger support with a focus on Safety and Service. This role works in a fast-paced environment providing travel assistance to passengers in both above and below wing functions.

**KEY SKILLS**

* Promote and maintain a culture of safety at all times

* Maintain a high level of a focus and curiosity in a fast-paced and changing environment

* Execute tasks with safety and compliance while displaying a customer service ethic.

* Act in accordance with the McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times and portray a positive image in this customer-facing role

* Flexibility and willingness to perform additional duties as assigned

**JOB FUNCTIONS**

- **ABOVE THE WING**

* Assists customers with travel needs including check-in, boarding and general travel questions

* Performs computer and paperwork tasks

* Evaluates and prepares flights by arranging seat assignments and load, coordinating special meals, and upgrades

* Performs boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)

* Processes and securing passenger luggage

- **BELOW THE WING -BAGGAGE HANDLING**

* Perform all facets of aircraft handling (e.g., marshalling, push-back, wing-walking loading and unloading aircraft, cleaning)

* Maintain work areas and ensure the proper care of equipment

* Operate ramp equipment and other equipment such as tugs/tractors, beltloaders and forklifts

* Work outdoors with exposure to the elements and high noise levels for eight hours or more per workday

**QUALIFICATIONS**

* Previous customer service experience required

* Ability to work at a constant and quick pace for up to two consecutive hours

* Flexibility to work varied shifts; weekends and holidays

* Reliable and good attendance and punctuality

* Exceptional interpersonal skills and ability to communicate effectively

* Ability to perform work according to set procedures

* Ability to anticipate needs of others in a fast-paced environment

* Ability to understand and interpret flight schedules and airline flight destination information

* Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required by specific work assignment

* Must have a valid Driver's license at the time of hire

* Must have the ability to lift up to 75 pounds on a frequent basis

* Ability to give/receive oral instructions in English

* High school diploma or equivalent preferred

* Must be at least 18 years of age

* Must be authorized to work in the U.S.

ADDITIONAL: GENERAL PHYSICAL DEMANDS SUMMARY

* This position requires significant physical agility and physical mobility.

* Must comfortably, frequently, continuously and within short timelines: lift, carry, and move heavy items; work in cramped or high places; climb, bend, kneel, crawl, and stoop for extended periods of time; carry heavy items up and down stairs; push/pull loaded and empty carts; and stand for extended periods.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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