Customer service representative

3 weeks ago

Providence, United States Randstad Full time

Randstad is currently seeking an experienced Customer Service Representative In this role you will handle orders, respond to customer inquiries, and ensure satisfaction in the medical field. Collaborate with sales, purchasing, and production teams to deliver top-notch service. If you excel in communication, problem-solving, and teamwork, we want you Experience in Epicor a HUGE PLUS

salary: $25 - $28 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

  • Responsible for handling every aspect of a customer's purchase order, including, but not limited to, the timely verification of data and accurate entry of order information into the order entry systems.
  • Works with purchasing and production personnel as required to define delivery dates, communicate delivery commitment to customers and follow-up with written acknowledgements.
  • Serves as customer advocate driving improvements in service levels as needed.
  • Acts as a point of contact for the field sales team to identify, investigate and clarify problems and determine quick and effective resolutions.
  • Communicates proper billing terms, agreements and conditions to Accounts Receivable. In some cases (i.e.government contracts) processes invoices.
  • Handles Return Merchandise Authorization (RMA)'s and credits through the accurate and timely entry of data


Skills Active Listening CRM Follow-up Customer Service Client Service Basic Computer Skills Telephone Etiquette Customer Relations
Qualifications Years of experience: 5 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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