Appointment Clerk
1 month ago
Job Summary: This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Operates in a high volume, highly structured call center environment by responding to incoming calls. Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines. Prioritizes member needs and offers alternatives to members when appropriate. Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters. Uses tact and diplomacy in handling difficult interactions with members. Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate. Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests. Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center. Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes. Must perform all of the above duties while meeting established standard of performance for quality and productivity. Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments. Answer incoming calls. Determine type of appointment needed, determine appointment availability and schedule appointments. Prioritize members need and offer alternatives to member when appropriate. Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines. Compose messages to providers or other medical staff based on member requests. Utilize databases to give information to members and other callers as requested. Refer members to eligibility department as appropriate. Notify members of appointment/scheduling changes by telephone as directed. Schedule, reschedule and/or verify appointments. Answer member inquiries. Contact appropriate department to obtain medical record numbers of new enrollees. Assist in resolving problems related to duplicate medical record numbers. Initiate change of physician requests. Initiate change forms for corrected medical record numbers. Verify and update member demographics. Perform on-line inquiry functions. Perform data retrieval of computerized data. Record and maintain activity logs. Clear paper jams and other routine maintenance of printers/copiers. Recommend procedure changes. Train and orient new or less experienced personnel. Serve as resource persons to co-workers and assist in problem solving. Perform other activities and duties as directed. Initiate telephone calls to physicians or other medical office staff when indicated to assist members. Assume other activities and responsibilities from time to time as directed. Basic Qualifications: Experience One (1) year of customer service experience in a service related industry, preferably healthcare. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High school diploma or equivalent. License, Certification, Registration N/A Additional Requirements: Effective telephone communication skills and excellent interpersonal skills. Must obtain passing score on Customer Care Simulation assessment. The Customer Care Simulation assessment score must be current within one (1) year (contact Local HR Office for testing). Must be able to effectively communicate, verbally and in writing, in English. Must complete Service Orientation Assessment. As part of applicant process, must take Proofreading Assessment for non KP employees only. Notes: This is an on call position, days and hours may vary. COMPANY: KAISER TITLE: Appointment Clerk LOCATION: Panorama City, California REQNUMBER: 1309984 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Clerk III Lab
2 weeks ago
Iowa City, United States University of Iowa Full timeProvide front desk reception duties for checking in patients in the Ped Specialty Lab Station. Will schedule walk in appointments for the University of Iowa Stead Family Children's Hospital multi-specialty Pediatrics clinic and other designated areas Clerk, Healthcare, Customer Service, Education, Information
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Clerk III Lab
2 weeks ago
Iowa City, United States University of Iowa Full timeProvide front desk reception duties for checking in patients in the Ped Specialty Lab Station. Will schedule walk in appointments for the University of Iowa Stead Family Children's Hospital multi-specialty Pediatrics clinic and other designated areas Clerk, Healthcare, Customer Service, Education, Information Learn More
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Office Clerk
1 week ago
Jersey City, United States Biz Voice Boost Full timeJob Title: Office Clerk Department: Administrative Reports To: Office Manager or Supervisor Job Summary: We are seeking a highly organized and detail-oriented Office Clerk to support the smooth operation of our office. The Office Clerk will handle a variety of administrative tasks, ensuring that daily office activities are completed efficiently and...
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Medical Data Entry Clerk
1 month ago
Union City, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a short-term contract employment opportunity for a Medical Data Entry Clerk in Pleasanton CA. As a Medical Data Entry Clerk, your role will focus on maintaining patient records, data entry of patient information in the county's database in a healthcare setting.Responsibilities:• Efficiently process and...
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Admin Clerk, Work Control
2 weeks ago
Oklahoma City, United States Amentum Full timeSummary/General Description of Responsibilities The Admin Clerk, Work Control, provides day-to-day administrative support for the assigned manager and staff by performing a variety of office duties to coordinate department activities according to the assigned manager's general instructions, priorities, duties, policies and goals. Incumbent works...
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Judicial Law Clerk
5 months ago
Salt Lake City, United States Utah District Court Full timeQualification The successful candidate must, by the time the clerkship begins, have a Juris Doctorate degree and be a member in good standing of, or have a pending application to, the bar of a state, territory, or Federal Court of general jurisdiction. Litigation experience is not required but is preferred. The successful candidate must be able to...
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File Clerk
4 weeks ago
White City, United States MSCCN Full timeSummary This position is located in the Health Information Management Section of Business Office Service at VA Southern Oregon Health Care System - White City VA Medical Center in White City, OR. The File Clerk (OA) will serve as a File Clerk/Scanning Specialist. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE...
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Administrative Clerk
6 days ago
Texas City, United States Gulf Coast Transit District Full timeGCTD JOB DESCRIPTIONJOB TITLE: ADMINISTRATIVE CLERK LOCATION: GALVESTON / BRAZORIA COUNTIES EMPLOYMENT STATUS: FULL-TIME, EXEMPT, BENEFITS-ELIGIBLESUMMARYESSENTIAL REQUIRED JOB DUTIES, ABILITIES, TRAITS Attend all mandatory program or staff meetings and complete training as requiredAdherence to all GCTD policies and proceduresAnswering customer questions,...
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Pick Up
1 month ago
Elm City, United States Old Dominion Freight Full timeAre you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings...
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General Clerk III
3 months ago
Kansas City, United States TeleSolv Consulting Full timeTeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. Duties / Responsibilities:Greet and check-in applicants. Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will...
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Admin Clerk, Work Control
2 weeks ago
Oklahoma City, United States Amentum Full timeJob Description Summary/General Description of Responsibilities: The Administrative Work Control Clerk performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders and utilizing the work management system. Keeps supervisor apprised of unique situations and problems...
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Admin Clerk, Work Control
2 weeks ago
Oklahoma City, United States Amentum Full timeSummary/General Description of Responsibilities: The Administrative Work Control Clerk performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders and utilizing the work management system. Keeps supervisor apprised of unique situations and problems encountered and identify...
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Admin Work Control Clerk
2 weeks ago
Oklahoma City, United States Amentum Full timeSummary/General Description of Responsibilities: The Administrative Work Control Clerk performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders and utilizing the work management system. Keeps supervisor apprised of unique situations and problems encountered and identify...
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Administrative Coordinator
23 hours ago
Iowa City, Iowa, United States The University Of Iowa Full timeJob Summary:We are seeking a highly organized and detail-oriented Clerk III to join our team at The University Of Iowa. In this role, you will provide exceptional customer service and administrative support in our Digestive Health Clinic.About the Job:As a Clerk III, you will be responsible for scheduling appointments, managing patient records, and providing...
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Healthcare Support Specialist
3 weeks ago
Iowa City, Iowa, United States The University Of Iowa Full timeCompany Overview:The University of Iowa is a world-renowned academic and healthcare institution seeking a dedicated individual to join its team as a Clerk III. Our mission is to provide exceptional patient care, education, and research opportunities.Salary: $44,763 - $54,091 per year (based on experience), plus fringe benefits and generous employer...
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Administrative Law Clerk
19 hours ago
Bossier City, Louisiana, United States Lawfirm Full timeJob DescriptionWe are seeking an experienced Legal Secretary/Assistant to join our team at Lawfirm. The successful candidate will provide administrative support to our attorneys, including drafting correspondence and legal filings, scheduling appointments, and monitoring deadlines.Key Responsibilities:Drafting correspondence and legal pleadingsScheduling...
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Front Desk Specialist
23 hours ago
Iowa City, Iowa, United States The University Of Iowa Full timeAbout the Role:The University Of Iowa's Digestive Health Clinic is seeking a dedicated Clerk III to join our team. In this role, you will have the opportunity to make a meaningful difference in the lives of our patients and their families. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing...
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Clerk III
6 days ago
Iowa City, United States The University Of Iowa Full timeBASIC FUNCTION AND RESPONSIBILITY Under general supervision of the clinic supervisor, duties include providing reception and scheduling coverage for Internal Medicine and Surgery Department within the Digestive Health Clinic. BASIC DUTIES AND RESPONSIBILITIES Schedule & coordinate outpatient appointments and tests at University of Iowa Hospitals and...
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Clerk III
4 days ago
Iowa City, United States The University Of Iowa Full timeBASIC FUNCTION AND RESPONSIBILITY Under general supervision of the clinic supervisor, duties include providing reception and scheduling coverage for Internal Medicine and Surgery Department within the Digestive Health Clinic. BASIC DUTIES AND RESPONSIBILITIES Schedule & coordinate outpatient appointments and tests at University of Iowa Hospitals and...
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Clerk III
3 days ago
Iowa City, United States University of Iowa Hospitals & Clinics Full timeDescription BASIC FUNCTION AND RESPONSIBILITY Under general supervision of the clinic supervisor, duties include providing reception and scheduling coverage for Internal Medicine and Surgery Department within the Digestive Health Clinic. BASIC DUTIES AND RESPONSIBILITIES Schedule & coordinate outpatient appointments and tests at University of Iowa Hospitals...