Customer Service Representative

3 weeks ago

Bismarck, United States WeDriveU Full time
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com.

The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology. This position will help NELLC move to the next level in customer satisfaction.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

Responsibilities:

  • Responsible for acting as a liaison between the customer and the company.
  • Provide a world class customer experience to both internal and external customers via phone/email/chat.
  • Assist customers with service requests, changes, cancelation, and other queries.
  • Resolve customer service issues via phone/email/chat.
  • Capture detailed customer charter requests and provide an accurate quotation.
  • Follow-up with leads via phone/email/chat.
  • Assist customers with single call issue resolution.
  • Ensure personal revenue goals and objectives are exceeded
  • Directly contribute to department revenue goal attainment.
  • Other duties as assigned.
Qualifications:
  • High School graduate or equivalent
  • Customer service experience in a contact/call center environment required
  • Excellent oral communication skills to respond and present professionally to callers and visitors.
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
  • Strong interpersonal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Prior logistics/charter sales experience preferred
  • Transportation industry experience a plus
  • Bilingual English/Spanish a plus

Key Words: Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk, Customer Service

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

  • Customer Service Representative

    4 weeks ago

    Bismarck, United States AMCON Distributing Company, Inc. Full time

    **Customer Service Representative** Bismarck, 3205 E Thayer, Bismarck, ND 58501 **TITLE OF POSITION:** Customer Service Representative **REPORTS TO:** Customer Service Manager **JOB PURPOSE:** To assist customers with orders and any problems. **JOB RESULTS:** - Answers phone regarding shortages, overages, pick-ups, and orders. - Keys into computer all...

  • Customer Service Representative

    3 days ago

    Bismarck, United States AMCON Distributing Company, Inc. Full time

    **Customer Service Representative** Bismarck, 3205 E Thayer, Bismarck, ND 58501 **TITLE OF POSITION:** Customer Service Representative **REPORTS TO:** Customer Service Manager **JOB PURPOSE:** To assist customers with orders and any problems. **JOB RESULTS:** - Answers phone regarding shortages, overages, pick-ups, and orders. - Keys into computer all...

  • Customer Service Representative

    2 weeks ago

    Bismarck, United States Midwest Motor Express Full time

    Our Customer service Representative are pivotal to our operations. Come join our Bismarck, ND office today! JOB Details $18/Hr M-F no weekends Assist customers via phone or email with shipment tracing, providing invoices and documents, scheduling pickups, and preparing customer reports. Enter rate requests on behalf of customers Assist with reception...

  • Customer Service Representative

    1 week ago

    Bismarck, United States The Now Full time

    Job DescriptionJob DescriptionDo you like helping people get the most out of the technology they love? Is being part of an award-winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our Customer Service Representatives are the front line...

  • Customer Service Representative

    3 weeks ago

    Bismarck, United States The Now Full time

    Job DescriptionJob DescriptionDo you like helping people get the most out of the technology they love? Is being part of an award-winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our Customer Service Representatives are the front line...

  • Customer Service Representative

    2 weeks ago

    Bismarck, United States The Now Full time

    Job DescriptionJob DescriptionDo you like helping people get the most out of the technology they love? Is being part of an award-winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our Customer Service Representatives are the front line...

  • Customer Service Representative

    1 month ago

    Bismarck, United States Great Plains Restorative Services Full time

    Job DescriptionJob DescriptionGPRS Job Title: Customer Service RepresentativeType and Status: Regular, Full-time, non-exempt, On-siteHours of Work: Weekdays 8am to 5pm, 40 hours per weekDepartment/Location: GPRS, BismarckReports to: Customer Service SupervisorStatement of Purpose:The customer service representative is responsible for: patient demographic and...

  • Customer Service Representative

    2 weeks ago

    Bismarck, United States Great Plains Restorative Services Full time

    Job DescriptionJob DescriptionGPRS Job Title: Customer Service RepresentativeType and Status: Regular, Full-time, non-exempt, On-siteHours of Work: Weekdays 8am to 5pm, 40 hours per weekDepartment/Location: GPRS, BismarckReports to: Customer Service SupervisorStatement of Purpose:The customer service representative is responsible for: patient demographic and...

  • Customer Service Representative

    5 days ago

    Bismarck, United States U-Haul Full time

    Location: 1453 Interstate Loop, Bismarck, North Dakota 58503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Bismarck, United States U-Haul Full time

    Location: 1453 Interstate Loop, Bismarck, North Dakota 58503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 days ago

    Bismarck, United States U-Haul Full time

    Location: 1453 Interstate Loop, Bismarck, North Dakota 58503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys...

  • Customer Service Representative

    1 month ago

    Bismarck, United States Bruno's Pizza Full time

    Position: Customer Service Representative (CSR) We are looking for a customer service-oriented individual to join our team as a phone order taker. The ideal candidate will possess excellent communication and multitasking skills. They should be able to take orders accurately and efficiently while exhibiting a friendly demeanor with all...

  • Customer Service Representative

    1 month ago

    Bismarck, United States Kyle Herman-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing...

  • Customer Service Representative-Bismarck

    3 weeks ago

    Bismarck, United States Great Plains Restorative Services Full time

    GPRS Job Title: Customer Service Representative Type and Status: Regular, Full-time, non-exempt, On-site Hours of Work: Weekdays 8am to 5pm, 40 hours per week Department/Location: GPRS, Bismarck Reports to: Customer Service Supervisor Statement of Purpose: The customer service representative is responsible for: patient demographic and insurance information...

  • Customer Service Representative-Bismarck

    2 days ago

    Bismarck, North Dakota, United States Great Plains Restorative Services Full time

    GPRS Job Title: Customer Service Representative Type and Status: Regular, Full-time, non-exempt, On-site Hours of Work: Weekdays 8am to 5pm, 40 hours per week Department/Location: GPRS, Bismarck Reports to: Customer Service Supervisor Statement of Purpose: The customer service representative is responsible for: patient demographic and insurance information...

  • Telephone Customer Service Representative

    4 weeks ago

    Bismarck, United States Bismarck Rural Fire Department Full time

    Company Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...

  • Telephone Customer Service Representative

    2 weeks ago

    Bismarck, United States Bismarck Rural Fire Department Full time

    Company Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...

  • Telephone Customer Service Representative

    4 weeks ago

    Bismarck, United States Bismarck Rural Fire Department Full time

    Company Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...

  • Telephone Customer Service Representative

    2 weeks ago

    Bismarck, United States Bismarck Rural Fire Department Full time

    Company Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...

  • FULL TIME Customer Service Representative

    2 weeks ago

    Bismarck, United States Executive Air Taxi Corp Full time

    Job DescriptionJob DescriptionJob Description: FULL TIME Customer Service RepresentativeExecutive Air Taxi Corp in Bismarck, ND is seeking a full-time Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with booking flights, answering inquiries, and...