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Pleasant Grove, United States PURA, Inc. Full time

Customer Care Expert The Opportunity We are looking for a customer-oriented care expert at Pura to join the Customer Care Team. The right candidate would describe themselves as someone genuinely excited to help customers with a knack for problem-solving. They would be patient, empathetic, and communicative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. What you'll own: Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Support customers by providing world-class customer service via email, chat, and phone calls. Providing essential feedback regarding escalation trends, opportunities, and challenges to Customer Care Management. Identify and assess customers’ needs to achieve satisfaction while providing accurate, valid, and complete information. Take the extra mile to engage customers. Troubleshoot and investigate when you don't have enough information to resolve customer complaints. Ensure excellent service standards, respond timely and efficiently to customer inquiries, and maintain high customer satisfaction while meeting personal & team quotas. Experience you'll need: 3+ years of experience preferred. Proven experience and a passion for customer experience improvement including operational excellence. Demonstrated ability and self-motivation to excel within an environment of continuous change. Solid organizational skills and the ability to multitask, with solid follow-through to complete resolution. Excellent communication and presentation skills; ability to communicate technical and business requirements as well as sharing customer stories and insights. Fast learner with the demonstrated ability to manage multiple priorities in a fast-paced environment. Proficient typing skills (55 - 70 WPM). Experience with CRM Tools is a plus. This position is full-time, located in Pleasant Grove, UT, with compensation depending on experience. This is a hybrid position. You must have a private, quiet home space for taking phone calls. We know that each candidate may not meet all the listed requirements, but please apply anyway *All candidates are subject to a background check. #J-18808-Ljbffr