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Customer Care Representative

3 months ago

Charleston, United States Lennar Mortgage Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.  

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.   

Customer Care Representative:

Lennar is seeking a Customer Care Representative to be responsible for managing and overseeing homes under warranty in assigned community(s).  Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.

Responsibilities:

- Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.

- Regularly exercise sound judgment and discretion when working with homeowners and trade partners.

- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.

- Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.

- Proactively remedy any trade partner scheduling, communication, or payment related issues.

- Ability to understand manufacturer recommendations for use and application of their products.

- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits.

- Review and certify the completion of each home within their community.

- Manage, supervise and direct all aspects of customer relations for an assigned community.

- Conduct field meetings with trade partners, construction staff and sales staff as needed.

- Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.

- Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.

Qualifications:
- High School Diploma or equivalent required, or equivalent work experience - Bachelor’s degree in related field preferred

- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder

- Valid Driver’s License with good driving record

- Valid auto insurance coverage

- Advanced knowledge of scheduling, budgeting and document management

- Ability to read and interpret blue prints

- Computer literacy and proficient in MS Office products (Word and Excel)

- Excellent follow-up, communication (written and verbal) and time management skills  

Contacts:

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners  

Physical Requirements:

Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages.  Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.  

This description outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Non-exempt  

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.  

Life at Lennar

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.  

When You Join:

- Health Insurance - Medical, Dental & Vision

- Vacation – 3 weeks of vacation per year to start

- Holidays, Sick Leave, & Personal Days

- 401(k) Savings Plan with company match

- Paid Maternity & Bonding Leave

- New Hire Referral Bonus Program

- Product Purchase Discount for Associates

- Associate Assistance Plan

- Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you. 

- And More

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.