FT Customer Service Leader
2 months ago
Address:
USA-NC-Lexington-291 Talbert Blvd
Store Code:
Store 00122 Front End (7206367)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•
Smile
and
provide
prompt,
accurate
and
friendly
service
while
engaging
customers
to
create
a
positive shopping experience
•
Greet each customer and uses his or her name whenever possible
•
Avoid personal conversations with other associates when customers are present
•
Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•
Maintain knowledge of office
procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•
Ensure work station and front end area of the store has a neat and clean presentation
•
Maintains proper knowledge of all sales associate register functions and Front End accounting services
•
Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•
Ensure the MVP savings center KIOSK is filled with paper and properly working
•
Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•
Performs the task of the customer lead as needed
to ensure service standards are maintained
•
Maintain alertness and calls for assistance when needed to service customers per service standards
•
Is courteous and helpful to other associates
•
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•
Adhere to all company guidelines, policies and standard practices
•
Observe and correct all unsafe conditions that could cause associate or customer accidents
•
Notify QA of any cleaning issues or maintenance required on front end
•
Successfully complete computer based training (CBT) and training aid courses
•
Perform all other duties as assigned
QUALIFICATIONS
•
High school graduate or equivalent preferred
•
Effective communication and customer service skills
•
Ability and willingness to learn multiple tasks and technical requirements of the job
•
Ability to perform the technical requirements of cashier and service center
•
Must meet minimum age requirements to perform specific job functions
•
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•
Ability to use computers and other communication systems required to perform job functions
•
Perform repetitive hand and arm motions
•
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•
Pull or push up to 75 lbs. on occasion
•
Stand 100% of the time, frequently walking short distances
•
Be
able
to
handle
a
variety
of
substances
associated
with
cleaning
and
packaging
materials,
fresh
fruits, vegetables, house plants/flowers and household cleaners
•
Use
hands
to
frequently/continuously
handle
currency
(paper
and
coin)
as
well
as
operate
a
variety
of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•
Meet established volume activity standards for the position
•
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•
Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•
BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 387292_external_USA-NC-Lexington
#J-18808-Ljbffr
-
FT Customer Service Leader
4 months ago
Lexington, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
Customer Service Representative
3 weeks ago
Lexington, United States Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first...
-
FT Customer Service Leader
3 months ago
Lexington, United States Food Lion Full timeAddress: USA-SC-Lexington-744B W Main Street Store Code: Store 00083 Front End (7205958) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
FT Customer Service Leader
2 months ago
Lexington, United States Food Lion Full timeAddress: USA-NC-Lexington-291 Talbert Blvd Store Code: Store 00122 Front End (7206367) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...
-
FT Customer Service Leader
2 months ago
Lexington, United States Food Lion Full timeAddress: USA-SC-Lexington-744B W Main Street Store Code: Store 00083 Front End (7205958) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
Customer Service Leader
11 hours ago
Lexington, North Carolina, United States Food Lion Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly...
-
Lexington, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Lexington, KY)** **Department:** Ops-Hourly **Location:** Lexington, KY **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** **Full-Time Positions Available for the following shifts (CST):** 1 pm - 10 pm (includes weekend availability) 2 pm...
-
PT Customer Service Leader
2 months ago
Lexington, United States Food Lion Full timeAddress: USA-NC-Lexington-291 Talbert Blvd Store Code: Store 00122 Front End (7206367) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide fast,...
-
Customer Support Operations Leader
1 week ago
Lexington, North Carolina, United States NorthPoint Search Group Inc Full timePosition Overview:Our client, a global manufacturing firm, is in search of a seasoned Customer Support Operations Leader to enhance their team dynamics and customer engagement strategies.Key Responsibilities:- Inspire, guide, and cultivate the Customer Support Team.- Collaborate with Executive Leadership and Sales divisions.- Drive initiatives aimed at...
-
Culinary Team Leader
2 weeks ago
Lexington, Nebraska, United States Summit Food Service LLC Full timeCulinary Team LeaderEmployment Type: Part-Time, OnsiteSegment: CorrectionsBrand: Summit Food Service LLCState: NebraskaPosition Overview:We are looking for a skilled culinary team leader to join our dedicated staff in Lexington, NE. In this role, you will be tasked with managing and guiding kitchen personnel to ensure operational efficiency and adherence to...
-
Customer Service Associate
3 weeks ago
Lexington, United States Walgreens Full timeModels and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...
-
Customer Service Rep
2 weeks ago
Lexington, United States Parker Hannifin Corporation Parker Aerospace Group Full timeCustomer Service Rep Location: LEXINGTON, KY, United States Job Family : Support Job Type : Regular Posted : Aug 30, 2024 Job ID: 51734 Back to Search Results Job Description Apply Now > Save Job Job Saved ...
-
Customer Service Retailer
5 days ago
Lexington, Kentucky, United States free-classifieds-usa Full timePosition: Retail AssociateCompensation: $15.00 per hourCompany Overview:At PeopleReady, we specialize in staffing solutions and have been connecting individuals with employment opportunities for nearly three decades. Our expertise spans various industries, making us a leader in the staffing sector.Job Overview:We are currently seeking dedicated Retail...
-
Customer Service Representative
1 week ago
Lexington, Kentucky, United States American Welding and Gas Full timeAbout the Role:American Welding and Gas is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Lexington, KY. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with ordering and purchasing products, and performing various administrative...
-
Customer Service Representative
3 weeks ago
Lexington, United States (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Full timeOur client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for someone to join their Customer Service / Account Manager team, ideally someone who wants a career rather than 'just a job'. Please note that this will be a single day time shift, Monday to Friday so there is no...
-
TL,Customer Service
3 months ago
Lexington, United States Meijer Full time* Weekly pay * Scheduling flexibility * Paid parental leave * Paid education assistance * Care.com/back-up care assistance * Team member discount * Development programs for advancement and career growth * Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. * Responsible for staffing,...
-
Customer Service Representative
2 weeks ago
Lexington, United States (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Full timeOur client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for someone to join their Customer Service / Account Manager team, ideally someone who wants a career rather than 'just a job'. Please note that this will be a single day time shift, Monday to Friday so there is no...
-
Customer Experience Leader
3 days ago
Lexington, South Carolina, United States Lowes Foods Full timeJob SummaryWe are seeking a highly skilled Guest Service Manager Level V to join our team at Lowes Foods. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Ensure consistent and memorable customer experiences through superior...
-
Customer Service Advisor
3 weeks ago
Lexington, United States (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Full timeCookstown Are you a Customer Service Advisor or similar looking for an exciting varied role within an industry leading construction company that will give you the ability to progress as the company grows, receive bespoke training plans, and enjoy a 10% bonus? On offer is the opportunity to join a leading construction company with nearly 300 staff. They are...
-
Customer Service Representative
2 months ago
Lexington, Kentucky, United States Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world's first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...