Program Operations Coordinator
3 weeks ago
We are looking for a tech-savvy and inquisitive Program Operations Coordinator to join our growing Program Management Team. The Program Operations Coordinator will provide Koddi with support on both internal and external issues to maximize operational efficiency. As Program Operations Coordinator, you will provide our customers and partners with world-class service. You will work closely with all our teams, from client services to engineering, to make sure we are serving our clients effectively.
What you will do
You’ll follow trends, investigate program opportunities and technical issuesBe in charge of end-user communications and updates
Create and improve processes to drive program efficiency
Jump into end-user education and training as needed to help our clients succeed
Participate in technical tests and feature releases
Serve as an end-user advocate and make sure clients needs are being met
Work with the Program Manager to plan and document all aspects of the specific programs and projects you are working on
Analyze data and make decisions that positively impact your program
Work across teams at Koddi to resolve issues and drive program improvements- be the glue between engineering and client success and get things done for partners
Work closely with the Koddi Ads CS teams and Publisher CS teams as needed
Ensure that the scope and direction of each program are on schedule and all stakeholders know the current status
Get to work with a talented team of advertising, data, and technology enthusiasts
What skills and experience you bring
Must be analytical, working with data analytics tools, methodologies, deliverables
Must be able to solve issues independently with limited oversightInquisitive, curious nature to uncover and understand program dynamics and trends
Ability to communicate results, findings, and updates clearly & concisely to publishers & partners
Self-motivated with high energy, impeccable integrity, and a personable demeanor
You can effectively communicate in an email that informs, solves the problem, and conveys a positive outcome
You’re detail-oriented and organized
You possess strong creative thinking and problem-solving skills
Preferably, you’re experienced with ZenDesk,
Salesforce.com , or Intercom
Proficient in Excel
Excellent customer service skills, and ability to work collaboratively with customers, management, and peers
Ability to make independent decisions while considering the impact on both the client's satisfaction and the financial ramifications for the company
You have entrepreneurial tendencies and the unrelenting need to find a better way to do things
Self-motivator with a strong work ethic and the ability to multitask
Desire to be a part of the fast-paced, high-energy, and high-growth company
ABOUT KODDI
Koddi is a global technology company with software and services that empower marketplace monetization through commerce media. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.
Based in Fort Worth, Texas, Koddi has additional offices in New York, Ann Arbor, Austin, and Düsseldorf. Ranked by Forbes, Deloitte, and the Inc. 5000 as one of the fastest-growing companies in the nation, we’re growing rapidly and looking for innovative problem solvers to join our team. For more information, visit
www.koddi.com
.
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