Receptionist - Annenberg

Receptionist - Annenberg 503 Olympic Blvd, Santa Monica, CA 90401, USA * Santa Monica, CA, USA Req #11262 Wednesday, October 23, 2024

Title: Receptionist - Annenberg
Location: Annenberg Access Center, 503 Olympic Blvd., Santa Monica, CA 90401
Schedule: Monday -Friday (8:30am - 5:00pm)
Location: 503 Olympic Blvd., Santa Monica, CA 90401
Status: Full-Time; Non-Exempt (hourly); Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

SUMMARY:
Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Receptionist is the primary staff member that provides mail and message services. The Receptionist also assist with telephone, direct in-person information and referral services. The Receptionist will assist with the program flow of services is implemented and follows the program protocol and procedures for services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Assist staff in maintaining order and a smooth flow of services throughout the day.
* Retrieving messages from voicemail every morning and after lunch, and post or transfer as
appropriate.
* Pick up mail from the Post Office. Sort mail, file mail away and distribute mail daily. Distribute
mail to clients per Access Center Mail Protocol, Policies and Procedures.
* Update all necessary forms and documents pertaining to
* Enroll and re-enroll clients in the mail program
* Keep Mail drawers and mail areas clean and neatly organized
* Maintain the Mail database system; Keep organized and up to date with new enrolled clients,
and expired mail agreements
* Manage the mail forwards and package lists
* Purging mail that is outdated (over 30 days)
* Answer and route incoming phone calls; screening, taking messages for staff and clients and
provide accurate and appropriate information to community members as needed.
* Track and document phone calls received
* Stock forms; upkeep all bulletin boards located throughout Access Center in a timely manner
* Copy and update Triage resources.
* Keep all necessary forms and documents up to date and organized
* Provide crisis intervention as needed.
* Attend all staff meetings, trainings and retreats as scheduled.
* Other duties as assigned.

QUALIFICATIONS:

* High School/GED degree
* Ability to lift at least 35 lbs.
* Able to provide pass a criminal background check and provide an adequate current TB test.
* Great organizational skills is a must
* Minimum of one (1) year demonstrated experience in responsible receptionist position.
* Working knowledge of telephone system and its appropriate use.
* Excellent customer service and human relations skills; commitment to improving the
community through empowerment and dignity.
* Detail oriented with excellent time management, organizational, written, verbal, and computer
skills, with exceptional phone etiquette
* Ability to multitask
* Demonstrated passion for the under-served in our community
* Familiar with issues faced by population served preferred.
* Ability to self-motivate
* Computer literate; able to use computerized database system for information management,
proficient in Microsoft office suite: Excel, Word, One Drive, Microsoft 365, etc.
* Ability to work as a team member.

PREFERRED QUALIFICATIONS:

* Bilingual Spanish is a plus
* 3+ years in Customer Service
* Works well in a fast faced environment

WORK ENVIRONMENT:

* Combination of field and office environment
* Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
* On occasion walk or drive to different local sites
* Will necessitate working in busy and loud environments
* Will be exposed to elements like cold, heat, dust, noise and odor
* May need to bend, stoop, twist and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts
  

Other details

• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $25.00
• Travel Required No
• Required Education High School

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