![Goodwill Industries of New Mexico](https://media.trabajo.org/img/noimg.jpg)
SSVF Case Manager
2 weeks ago
Job Type
Full-time
Description
Every year hundreds of thousands of men and women who served our country sleep in the streets and millions more struggle every day to keep afloat; if you have a degree or case management experience and want to help these veterans, then you belong with us at Goodwill Industries of New Mexico (GINM) as a Veterans' housing case manager. GINM is a part of a national effort to end veteran homelessness, since 2011 and has helped cut the national number of veterans experiencing homelessness almost in half GINM is a non-profit corporation with 16 stores throughout the state and the Supportive Services for Veteran Families (SSVF) program is one of the largest community-based social services programs that we offer. Our team members use SSVF to provide case management, financial assistance, healthcare navigation, legal services, and community advocacy along with a heaping dose of compassionate care to find and save veterans' homes. Individuals with lived experience with homelessness and/or military service are strongly encouraged to apply. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, educational assistance, work-life balance, alongside other benefits.
Starts at $23/hour, negotiable depending on qualifications, guaranteed 38 hours a week.
Essential Duties and Responsibilities:
- Adherence to the attendance and punctuality policies of Goodwill.
- Exhibit excellent customer service skills as related to your position.
- Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
- Travel as required based on caseload, scope of work.
- Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
- Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
- Builds and maintains collaborative relationships with community agencies.
- Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
- Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
- Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
- Completes, verifies and submits monthly billing according to established timeframes.
- Ensures accurate caseload by closing all inactive cases on a monthly basis.
- Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
- Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
- Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
- Ensures HIPAA compliance.
- Responsible for the safety of all persons served under his/her supervision.
- Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
- Maintains confidentiality of all privileged information.
- Performs other incidental and related duties as required and assigned.
- Knowledge of organizational practices, policies and procedures and compliance with same.
- Knowledge of and compliance with all safety policies and procedures.
- Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
- Knowledge of Americans with Disabilities Act (ADA).
- Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
- Skill in operating various word-processing, spreadsheets, and database software programs.
- Skill in gathering, analyzing, and organizing information.
- Skill in working effectively under pressure.
- Ability to plan, implement, and evaluate individual client care programs.
- Ability to drive safely and efficiently.
- Ability to travel around Albuquerque metropolitan area and outlying areas around the state.
- Ability to exhibit excellent customer service skills.
- Ability to read, write, and understand English.
- Ability to carry out instructions in verbal and written format.
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
- Ability to work extended hours and various work schedules.
- Ability to maintain confidentiality.
- Ability to work independently and demonstrate time management skills.
- Ability to handle multiple tasks and meet deadlines.
Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
- Bachelor's Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source).
- One to three years' work experience in case management or social work is preferred.
- CCM, CRC or MSW preferred.
- Ability to acquire CPR and First Aid certification.
- Bilingual preferred.
Salary Description
23.00
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