Director, Account Management
2 weeks ago
Director, Account Management Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (BC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards. The Director evaluates market changes to identify opportunities to improve Account Management service delivery model to employee benefit consultants and clients. This role requires approximately up to 50% travel for client or EBC facing meetings. Essential Job Responsibilities Include: Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards. In coordination with the VP of Account Management and HR, assist in creating career-building development plans for staff. Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback in order to foster development and success of individuals. Assists Vice President of Account Management in yearly strategic planning and execution of the plan. Strategize to develop ways to increase client satisfaction and preserve loyalty and market share. Builds Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies. This includes scheduling, facilitating and providing follow-up for a minimum of quarterly meetings with preferred EBC relationships. Partner with Business Development to build EBC relationships. This includes participating in expectations sessions with the EBC and attending finalist meetings as appropriate. Establishes departmental goals for service delivery measured through key performance indicators (KPI's). Evaluates team's performance against the KPI's and intervenes with management direction to assist account management team meet and exceed goals. Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles and dynamics. Attend reviews with Strategic Account Executive for development opportunities, at risk clients and new business. Lead the Team Account Retention Planning (TARP) process and focused on saving at risk clients. Ensure that the Account Management department standards, methods, and process and procedures for client service are followed through working with the Manager(s) of Account Management. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction. Partner with Account Management leadership to create policies and procedures for Strategic Account Executives to follow. Revises policies and procedures based upon root cause analysis of issues to prevent recurrence. Directs Manager(s) of Account Management activities and coaches them on handling issues that require escalation. Strategic Initiatives: The Director plays a key role in identifying and implementing key initiatives and assists in planning how significant new initiatives are rolled out to our clients and internal teams. Operational Ease: Participates in new product/service development teams with other functional team leaders to optimize the launch and other revenue driving processes increasing speed to market and ease of using our platform for the teams and our clients. Identifies operational efficiency opportunities and provides business requirements to assist in the evaluation of the impact of these suggestions. Assist with marketing programs (surveys, webinars) and participate in internal company marketing and communications (events, recognition, town halls) All other assigned duties. Required Skills / Experience: Bachelor's Degree required; Master's Degree preferred Minimum of 10 years of work experience preferred Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience Capable of interfacing well at all levels within a large organization and client base Project management, planning, and organizational skills Excellent verbal and written communication skills Excellent organization, motivation, leadership and interpersonal skills High energy, with a strong 'can do' attitude Thrives in a dynamic, fast paced environment with many simultaneous projects
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Director of Accounting
2 days ago
El Paso, Texas, United States Helen of Troy Full timeJoin our Finance Team at Helen of Troy as our Director of Accounting (hybrid work onsite and from home), and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every dayLook...
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Director of Outlets
1 day ago
El Paso, Texas, United States Hersha Hospitality Management Full timeOverview Opportunity: Director of Outlets Oversee management and direction of restaurant operations in accordance with established guest service and sustainability standards. Potential Career Path Food and Beverage Director - Area Food & Beverage Director - Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and...
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Food and Beverage Director
2 weeks ago
El Paso, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Food & Beverage Director Oversee food and beverage functions and outlets ensuring the division meets established financial and other goals while ensuring the department operates in accordance with established guest service and sustainability standards. Potential Career Path Area Food & Beverage Director - Assistant General Manager -...
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Food and Beverage Director
4 weeks ago
El Paso, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Food & Beverage Director Oversee food and beverage functions and outlets ensuring the division meets established financial and other goals while ensuring the department operates in accordance with established guest service and sustainability standards. Potential Career Path Area Food & Beverage Director - Assistant General Manager -...
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Accounting Manager
4 weeks ago
El Paso, United States Berkshire Sterile Manufacturing Full timeJob Description Job Description Position Summary The Accounting Manager is responsible for Managing the Accounting Function surrounding AP, AR, General Ledger as well routine accounting transactional activities and financial reporting to Senior Site Management as well as Corporate Accounting. Duties and Responsibilities Oversee the following accounting...
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Accounting Manager
2 months ago
El Paso, United States Sparrow Inc Full timeSparrow Company, an executive search and staffing firm, has an immediate opening for an Controller for one of our clients in El Paso, TX. This is a direct hire opportunity. We are looking for a knowledgeable Controller who can lead and motivate accounting staff members and increase department accuracy and efficiency. The Accounting Manager will delegate,...
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Guest Service Manager
1 week ago
El Paso, United States Hersha Hospitality Management Full timeManage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. Potential Career Path Director of Guest Services - Assistant General Manager - General M Guest Service, Service Manager, Manager, Guest, General Manager, Retail
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Guest Service Manager
1 day ago
El Paso, Texas, United States Hersha Hospitality Management Full timeManage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. Potential Career Path Director of Guest Services - Assistant General Manager - General M Guest Service, Service Manager, Manager, Guest, General Manager, Retail
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Virtual Health Services Informatics Director
2 months ago
El Paso, United States Clinical Management Consultants Full timeA unique opportunity is available in the Western Texas area for the Virtual Health Services Informatics Director! This position will be full-time on-site at the hospital in Western Texas, and will offer room for career advancement to the experienced Director, Health, Virtual, Service, Healthcare, Operations, Staffing
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Director of Risk Management
4 weeks ago
El Paso, United States Sparrow Company, LLC Full timeSparrow Company, an executive search and staffing firm, has an immediate opening for a Director of Risk Management for one of our clients in El Paso, TX. This is a direct hire opportunity. Job Summary: The Director of Risk Management is responsible for managing the planning, execution, and oversight of all aspects of Risk Management for the company and...
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Director of Risk Management
2 months ago
El Paso, United States CareerBuilder Full timeSparrow Company, an executive search and staffing firm, has an immediate opening for a Director of Risk Management for one of our clients in El Paso, TX.This is a direct hire opportunity. Job Summary: The Director of Risk Management is responsible for managing the planning, execution, and oversight of all aspects of Risk Management for the company and family...
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Director of Operations
1 day ago
El Paso, Texas, United States Trans Perfect Translations Full timeManage financial plan for site. Able to create Profit & Loss plan for each client account and overall site. Understand the drivers to improve financial performance and actions to improve retention, attendance, and utilization. Lead Operations Manager Operations, Director, Operations Manager, Leadership, Customer Experience, Manufacturing, Business Services,...
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Director of Operations
1 week ago
El Paso, United States Trans Perfect Translations Full timeManage financial plan for site. Able to create Profit & Loss plan for each client account and overall site. Understand the drivers to improve financial performance and actions to improve retention, attendance, and utilization. Lead Operations Manager Operations, Director, Operations Manager, Leadership, Customer Experience, Manufacturing, Business Services,...
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Director of Risk Management
2 months ago
El Paso, United States Sparrow Inc Full timeSparrow Company, an executive search and staffing firm, has an immediate opening for a Director of Risk Management for one of our clients in El Paso, TX.This is a direct hire opportunity. Job Summary: The Director of Risk Management is responsible for managing the planning, execution, and oversight of all aspects of Risk Management for the company and family...
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Director of Risk Management
2 weeks ago
El Paso, United States Sparrow Inc Full timeSparrow Company, an executive search and staffing firm, has an immediate opening for a Director of Risk Management for one of our clients in El Paso, TX.This is a direct hire opportunity. Job Summary: The Director of Risk Management is responsible for managing the planning, execution, and oversight of all aspects of Risk Management for the company and family...
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Sales Director
2 months ago
El Paso, United States Datamark, Inc. Full timeJob DescriptionJob DescriptionThis role may be remote if not local to the El Paso, TX area. The Director of Sales will have direct and proven success as a Hunter in BPO Sales. The individual in this role is responsible for the overall daily management of strategic and operational Customer Relationship activities for new business development. The BPO Director...
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Director- Financial Planning and Analysis
4 weeks ago
El Paso, United States Warrior Met Coal, Inc. Full timePlease click the cloud beside your email address in the top right corner to see your account profile page. Director- Financial Planning and Analysis page is loaded Director- Financial Planning and Analysis Apply locations Brookwood, AL time type Full time posted on Posted 3 Days Ago job requisition id R1219 The Director of Financial Planning and Analysis...
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Clinical Director
5 days ago
El Paso, United States USPI - El Paso Center for Gastrointestinal Endoscopy Full timeEl Paso Center for GI Endoscopy Surgery Center , is seeking a motivated Clinical Director to join our team. We are a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families. Job Summary: The Ambulatory Surgical Services Clinical Director is responsible for the day-to-day operations of the...
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HIM Director
2 weeks ago
El Paso, Texas, United States tapwage Full timeThis position is incentive eligible.IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an HIM Director with Las Palmas Medical Center, you can be a part of an organization that is devoted to giving backBenefitsLas Palmas Medical Center offers a total rewards package that supports the health,...
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HIM Director
4 weeks ago
El Paso, Texas, United States tapwage Full timeThis position is incentive eligible.IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an HIM Director with Las Palmas Medical Center, you can be a part of an organization that is devoted to giving backBenefitsLas Palmas Medical Center offers a total rewards package that supports the health,...
