Senior Product Manager, Learning Technology

Senior Product Manager, Learning Technology & AI Solutions At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Senior Product Manager, Learning Technology & AI Solutions will lead the design, development, and delivery of AI-enabled learning technology solutions that support enterprise workforce capability needs. Partner with Learning & Development leaders, technology teams, and external vendors to translate business priorities into detailed use cases, solution designs, and tested implementations. Serve as the primary link between business stakeholders and technical teams, ensuring solutions are validated, functional, and deliver measurable outcomes. This is a hands-on role requiring deep involvement in solution design, requirements development, and quality assurance. Solution Design & Delivery Lead cross-functional teams, partnering with subject matter experts and technology specialists to design and deliver learning solutions that address business challenges. Translate business requirements into solution designs, backlog items, and release plans for agile engineering teams. Develop current-state and future-state process flows and solution designs; validate requirements with business stakeholders. Create wireframes, mockups, and prototypes to communicate solution concepts and gather feedback. Partner with architecture and integration teams to ensure solution designs align with enterprise standards. AI & Technical Enablement Design end-to-end generative AI products, applications, and solutions for learning use cases; provide implementation guidance during delivery. Translate business needs and use cases into technical AI and ML solution requirements. Identify and implement AI-driven features to improve system usability and learner engagement. Ensure AI implementations comply with ethical standards, data privacy regulations, and security requirements. Ensure seamless integration of AI applications and ML models with existing IT infrastructure and business systems. Testing & Quality Assurance Lead and coordinate user acceptance testing (UAT) with business stakeholders and end users. Validate AI/ML outputs for accuracy, bias, and alignment with intended use cases. Support pilot deployments and gather user feedback to inform iterative improvements. Develop test plans, test cases, and test scripts aligned to functional requirements and acceptance criteria. Cross-Functional Collaboration Coordinate with external vendors and implementation partners on deliverables, timelines, and issue resolution. Communicate solution status, risks, and dependencies to leadership and stakeholders. Facilitate requirements workshops, design reviews, and sprint planning sessions. Strategic Leadership Contribute to the learning technology roadmap in alignment with enterprise architecture and business goals. Stay current on emerging trends in AI and learning technology; recommend enhancements to improve learner engagement and business outcomes. Required Qualifications 5+ years' experience in Learning Technology, Learning & Development systems, or large-scale workforce capability development. 3+ years' Product Management or Technical Product Management, within a complex stakeholder environment, managing all aspects of a successful product throughout its lifecycle and driving outcomes in a complex environment. 3+ years' experience communicating technical concepts and implications to business stakeholders and customers as well as business concepts and requirements to technical teams. 3+ years' experience working with user experience design and testing methodologies. 2+ years' experience with AI concepts and tools (e.g., generative AI platforms, large language models) and their application in workplace learning. 2+ years' experience working with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA), LXP (e.g., Degreed, EdCast, etc), and content authoring tools. 1+ year experience managing or coordinating offshore or contractor resources. Preferred Qualifications Strong communication, facilitation, and program management skills. Experience with AI-driven learning solutions, virtual reality (VR) learning, simulation platforms, or adaptive learning technologies. Hands-on experience with prompt engineering, LLM integration, or conversational AI applications. Experience with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors). Background in business analysis, solution architecture, or technical product ownership. Healthcare, retail, or pharmacy industry experience. Education Bachelor's degree in Learning & Development, Instructional Design, Organizational Development, Information Systems, or related field. Pay Range The typical pay range for this role is: $106,605.00 - $284,280.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. We anticipate the application window for this opening will close on: 01/26/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.