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Desktop Engineering
1 month ago
Job Role: Desktop Engineering Job Location: Atlanta, GA Job Description: Roles & Responsibilities: Enterprise Architecture: Lead the design and architecture of the BigFix and JAMF deployment across the enterprise, ensuring alignment with corporate IT strategy and goals. Technical Leadership: Serve as the technical lead providing guidance and direction to IT teams and stakeholders. Architectural Roadmaps: Develop and maintain architectural roadmaps, ensuring the infrastructure can adapt to future needs and technologies. Licensing: Manage licenses and ensure compliance with software agreements. Imaging: Creating images for laptops / desktops. Backup and restore: Develop and maintain data backup and recovery procedures for servers. Documentation and Standards: Establish and maintain comprehensive documentation and standards for BigFix architecture, configurations, and processes, ensuring consistency and clarity. Complex Deployments: Design and implement complex Windows and mac environments, including multi-tier architectures and geographically dispersed deployments. Automation and Orchestration: Develop advanced automation scripts and orchestration workflows using BigFix and JAMF and scripting languages (Relevance, Apple script, PowerShell). Integration with Enterprise Systems: Seamlessly integrate BigFix with other enterprise systems such as SIEM, ITSM, and CMDB, enhancing overall IT service management. Customization and Optimization: Customize BigFix and JAMF configurations to optimize performance, including tuning server settings, optimizing relay deployment, and managing large-scale endpoint populations. Patch Management Strategy: Develop and implement a comprehensive patch management strategy using BigFix and JAMF, ensuring all systems are up-to-date and secure. Compliance Frameworks: Ensure BigFix infrastructure complies with various regulatory and compliance frameworks (e.g., HIPAA, PCI-DSS, GDPR), conducting regular audits and assessments. Vulnerability Management: Leverage tools to conduct advanced vulnerability assessments, identifying and remediating security gaps in a proactive manner. Reporting and Dashboards: Develop advanced reporting and dashboards to provide real-time insights into patch compliance, system health, and security posture. Best Practices: Implement and enforce security best practices within the BigFix and Mac environment, including encryption, secure communication, and access controls. Incident Response: Act as a key player in the incident response team, to rapidly identify, isolate, and remediate security incidents. Risk Mitigation: Proactively identify and mitigate risks associated with BigFix and JAMF deployments, including conducting regular risk assessments and implementing corrective. Advanced Troubleshooting: Provide expert-level troubleshooting and support for complex BigFix-related issues, leveraging deep technical knowledge and analytical skills. Root Cause Analysis: Lead root cause analysis efforts for major incidents, implementing long-term solutions to prevent recurrence and improve system stability. Technical Mentoring: Mentor and train junior IT staff and BigFix administrators, fostering a culture of continuous learning and improvement. Stakeholder Communication: Communicate effectively with stakeholders, providing clear and concise updates on project status, issues, and resolutions. Proactive Monitoring: Implement advanced monitoring and alerting solutions for the infrastructure, ensuring proactive identification and resolution of issues. Data Analytics: Utilize data analytics and machine learning techniques to analyze BigFix and JAMF data, identifying trends, anomalies, and opportunities for optimization. Comprehensive Reporting: Develop comprehensive reports on system performance, compliance, and security, presenting findings and recommendations to senior management.
