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IT Deskside Engineer/ Customer Engineer

1 month ago

Woodcliff Lake, United States Orion Global Managed Services US Inc Full time
Job DescriptionJob Description

**This is an ONSITE 1099 contract role payable at $28 per hour**

Overview

We are looking for an experienced IT Deskside Customer Support Engineers with a track record of providing exceptional customer service who can provide onsite, maintenance and support services in a highly demanding environment. The successful candidate will have a minimum of 1-2 years of experience delivering these services in a large corporate environment with a preference given to those with industrial, automotive or manufacturing environment experience.

General Requirements:

  • Perform a range of technical work activities at the customer site to meet business and customer requirements.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Evaluate escalations and act appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure a consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions.
  • Provide onsite support for PC, A/V conference technologies, Industrial workspace devices, including but not limited to configuration and deployment.
  • Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
  • Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
  • Perform analysis, troubleshooting and repair of both hardware and software.
  • Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
  • Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.
  • Ongoing maintenance tasks on the company's desktop environment.
  • Highly professional with excellent communication skills, professional attitude.
  • Ability to understand and adhere to all company policies and work without supervision.
  • Dealing with 3rd parties and OEMs if required.
  • Experience with ticketing i.e., Remedy or ServiceNow preferred.
  • Certification in CompTIA+ a plus but not required.
  • Legally eligible to work in the United States

The Ideal Candidate

  • Able to follow instructions and procedures while demonstrating an organized approach to work.
  • Works well both independently and in a team.
  • Experience working in a manufacturing / industrial/ automotive environment would be advantageous, but not mandatory.
  • Proven experience in IT Desktop Service environment with the ability to work under pressure and tight deadlines.
  • Uses information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities.
  • Routine administrative skills.
  • Good interpersonal skills, basic literacy, and numeracy skills
  • Demonstrates awareness of health and safety at work.
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

*This is a 1099 contract role*

Shifts: Monday-Friday 8:00am-5:00pm

Pay: $28 per hour

**Immediate start pending successful interview and relevant checks**

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