Outreach & Enrollment Coordinator
2 weeks ago
At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.
Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values.
Fully onsite in Riverside, CA.
Essential Job Duties:
Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification
Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce
Assist with PR, marketing, outreach, and enrollment projects as needed
Job Requirements:
Associate’s degree in a relevant field, bachelor’s degree preferred
Two (2) years of relevant experience preferred
Strong customer service orientation
Ability to work independently with minimal supervision
Current driver’s license and proof of auto insurance required
Experience in Salesforce, MS Office Suite, and/or Athena preferred
Bilingual preferred
Reliable means of transportation required
Benefits of Working at WelbeHealth:
Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance - we mean it 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
401 K savings + match
And additional benefits
Salary/Wage base range for this role is $23.45 - $28.14 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
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