Assistant General Manager of Transit Services

1 month ago

Hartford, United States RATP Dev USA Full time

RATP Dev USA - Your future.
Mission

OUR DESTINATION:

To develop and optimize public transit systems, but also to boost the economy and quality of life, in order to make distances feel shorter and bring people together. -Hiba Fars, President of the Executive Board.

JOB SUMMARY:

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We seek a Customer Centric Assistant General Manager of Transit Services who can offer valuable insights into what a customer values and wants from our company. A strong leader who can make confident decisions on behalf of the General Manager. One who communicates their ideas presents new concepts or directions and leads with clarity and transparency is essential to the role. As thought leaders and experts in their field, the Assistant General manager must understand their market and their industry inside and out.

EXPERIENCE:

  • Requires eight (8) + years of total experience managing in an executive or senior level position in the operations and maintenance areas of a multi-modal urban transit system with a unionized workforce.
  • Experience coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment is strongly preferred.
  • Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, and advance the goals and strategies of RATP Dev USA
  • Experience with the operation and maintenance of alternative fuel source vehicles preferred.
  • Experience within the public transit or transportation industry is very desirable.
KNOWLEDGE, SKILLS & ABILITIES:
  • Excellent interpersonal and public communication skills.
  • Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, and advance the goals and strategies of clients.
  • You have demonstrated knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.
  • You have demonstrated the ability to manage a large and diverse workforce, especially in a unionized setting that requires intense attention to customer service and the customer experience.
  • The proven ability to manage people in operational and corporate support programs for a large organization.
  • Execute a budget, plan, and allocate corporate resources in a large organization.
  • The ability to exercise critical thinking, analysis, and managerial judgment.
  • Someone who can inspire, create, and establish effective working relationships with peers, staff, customers, and diverse constituents.
Profile

CRITICAL COMPONENTS:
  • A highly conscientious leader who:
  • Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
  • Prioritizes employee engagement and retention strategies.
  • Offers professional, personal, and technical development to include continuous learning and mentoring opportunities.
  • Partners with Safety, Risk, and Continuous Improvement to implement process improvements to ensure compliance and drive excellence in all aspects of our operations.
  • Execution of client's service planning. Works with the client to improve scheduling/blocking and recommends real-time scheduling adjustments based on service demands and/or disruptions.
  • Develops and maintains effective working relations with teams, colleagues, the union, the public, medical and governmental agencies, elected officials, and the board of trustees.
  • Provides oversight, direction, and coordination of staff in the provision of cost-effective, efficient, and reliable transit services within available and financial resources.
  • Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting.
  • Excellent written and verbal communication skills.
  • Executive-level presentation skills and ability to handle high-level client interactions.
  • Strong interpersonal, relationship-building, and negotiating skills
ESSENTIAL FUNCTIONS:
  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
  • Develops and maintains a timely and accurate reporting system designed to keep the General Manager informed of division progress. Directly oversees all Transportation business units/functions, contracted services and specialists, monitoring quality assurance and quality control, cost analysis and adherence, data management, long-range fleet requirements, long-range capital asset plan, maintenance information systems, and operational use of ITS and radio systems, and other related functions.
  • On-call 24/7 and notified of accidents and incidents involving client customers and employees. Notifies General Manager of major accidents and incidents.
  • Directs studies, investigations, and analyses at the direction of the General Manager preparing verbal and written reports of findings and recommendations. Assists with the planning and oversight of client Bus Operations and Maintenance departments to ensure appropriate levels of service to the public; determines and implements short/long-term strategies needed to support agency goals and plans.
  • Develops and implements strategic business plans focusing on transportation needs in cooperation and coordination with internal/external stakeholders. Ability to lead data analytics for reporting. Power BI and KPI reporting experience preferred.
  • Maintains, supports, and promotes a safe work environment. Ensures Operations/Maintenance safety training and enforces all regulations relative to employee and public safety within the public transit system, contributing to the coordination of Risk Management, Safety, and Security functions.
  • Assists in responding to the Federal Transit Administration (FTA) Triennial Reviews, NTD data reporting, and comments.
  • Assumes the duties and responsibilities of the General Manager in the event of an absence and as required. Other duties and departmental supervision may be assigned. Contributes to ensuring that the EEO policies and programs are conducted.
  • Exhibit, personal and professional integrity always, consistent with the organization's vision, mission, and goals.
OTHER FUNCTIONS:

Performs other job-related duties that are in keeping with the goals and objectives of RATP Dev USA. The above list is not all-inclusive and subject to modification based on the transit agency's changing needs.

EDUCATION:
  • A bachelor's degree or master's degree in business administration, Management, Transportation
  • or related field is required.
  • Additional years of professional and relevant work experience or training may be substituted for the degree requirement.


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