Current jobs related to Patient Experience Rep - Boston - Boston Children's Hospital
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Patient Experience Rep
3 months ago
Boston, United States Children's Hospital Boston Full time73240BRJob Posting Title:Patient Experience Rep (Emergency) rotating overnightsDepartment:Medicine-Emergency MedicineAutoReqId:73240BRStatus:Part-TimeStandard Hours per Week:36 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: 36 hours/rotating overnight shift (BCH offers a strong shift differential)....
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Per Diem Patient Experience Rep
4 weeks ago
South Boston, United States Children's Hospital Boston Full time76826BRJob Posting Title:Per Diem Patient Experience Rep - Peabody (onsite)Department:RadiologyAutoReqId:76826BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description:This position will be providing per diem coverage. This Patient Experience Representative is 100% in office and will be responsible for: Patient...
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Patient Experience Rep
2 weeks ago
Boston, United States Children's Hospital Boston Full time77370BRJob Posting Title:Patient Experience Rep - Surgical Unit: morning weekend shiftDepartment:Patient Services-NursingAutoReqId:77370BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Schedule: 7am-3:30pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of...
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Patient Experience Rep- Surgical Unit
2 weeks ago
Boston, United States Children's Hospital Boston Full time77371BRJob Posting Title:Patient Experience Rep- Surgical Unit : Weekend evening shiftDepartment:Patient Services-NursingAutoReqId:77371BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description:Schedule: 3-11:30 pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of...
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Emergency Department Patient Access Rep
1 week ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - Monday through Friday 11:00pm to 7:30amPOSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up...
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Emergency Department Patient Access Rep
2 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - Monday through Friday 11:00pm to 7:30am POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries,...
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Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
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Boston, United States Children's Hospital Boston Full time77361BRJob Posting Title:Patient Experience Rep I- Colorectal and Pelvic Malformation CenterDepartment:SurgeryAutoReqId:77361BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions Schedule: Monday-Friday, 8:30a-5:00p,...
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Patient Experience Rep: 3:30-12am Every other Sat
2 months ago
Boston, United States Children's Hospital Boston Full time75506BRJob Posting Title:Patient Experience Rep: 3:30-12am Every other Sat & SunDepartment:Cardiovascular ProgramAutoReqId:75506BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: This role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100%...
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Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
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Patient Experience Rep
1 month ago
Boston, United States Children's Hospital Boston Full time36 hours/rotating overnight shift (BCH offers a strong shift differential). 11:00pm-7:30am Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency Department * Providing positive and effective customer service that supports departmental and hospital administrative...
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Patient Experience Rep
2 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential). 11:00pm-7:30am Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency Department Providing positive and effective customer service that supports departmental and hospital...
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Patient Experience Rep
5 months ago
Boston, United States Boston Childrens Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential).11:00pm-7:30amPlease note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental and hospital...
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Patient Experience Rep
4 weeks ago
South Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Patient Experience Rep- Surgical Unit
2 weeks ago
Boston, United States Children's Hospital Boston Full timeSchedule: 3-11:30 pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of training on EPIC This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with...
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Patient Experience Rep
2 weeks ago
Boston, United States Children's Hospital Boston Full timeSchedule: 7am-3:30pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of training on EPIC This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with...
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Patient Experience Rep
2 weeks ago
Boston, United States Boston Children's Hospital Full timeSchedule: 7am-3:30pm every other Sat & Sun + every other HolidayTraining: every week for 18 weeks + 1 Th full day of training on EPIC This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring...
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Patient Experience Rep
2 weeks ago
Boston, United States Boston Children's Hospital Full timeSchedule: 7am-3:30pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of training on EPIC This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
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Patient Experience Rep
2 weeks ago
Boston, United States Boston Children's Hospital Full timeSchedule: 7am-3:30pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of training on EPIC This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
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Patient Experience Rep- Surgical Unit
2 weeks ago
Boston, United States Boston Children's Hospital Full timeSchedule: 3-11:30 pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of training on EPIC This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
Patient Experience Rep
2 months ago
24 hours weekend overnight shift 11pm-7:30am (we offer strong shift differentials).Please note there is a 6 week/40 hours a week day/evening paid training program that is required prior to you going into your shift. Patient Experience Representative - Emergency DepartmentProviding positive and effective customer service that supports departmental and hospital operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.To qualify, you must have:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Unit coordinator. Medical secretary. Emergency Medicine. Emergency Department. Administrative
