IT Operations Analyst

3 weeks ago


Morristown, United States coAction.com Full time

At Coaction, we're a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Job Description

  • Provides support in the overall end user functions related to IT systems in individual business units, concentrating on more complex and difficult technological issues.
  • Provides first-class technical support to clients by isolating, analyzing, and solving the clients technical issues that affect their operational effectiveness.
  • Will naturally possess customer service soft skills needed to compliment the technical understanding of the supported software and platforms.
  • Performs optimization of operating systems, including the application of Operating System patches, and troubleshooting communication devices.
  • Offers fitting and creative solutions for client issues which meet all previously fixed quality standards; escalates calls within the given time guidelines.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
  • Monitors compliance with service level agreements throughout the business units.
  • Manages expectations of end users through regular communications channels and progress reports.
  • Adhere to and improve IT support policies and procedures.
  • Imaging and deploying operating systems, software, and security patches.
  • Provide technical assistance and one-on-one support to remote users.
  • Assess the need and implement performance upgrades to workstations.
  • Maintain asset and user management system and improve procedures as necessary.
  • Accurately document instances of desktop equipment or component failures, repairs, and installation.
  • Conduct research on desktop products in support of desktop procurement and development efforts.
  • Develop expertise for troubleshooting all 3rd party productivity, communication, and business systems.
  • Provide solutions for Service Management process improvements.
Qualifications:
  • Minimum of 2 years of experience on desktop support to include installing and supporting hardware and software.
  • Excellent customer service skills
  • Good working knowledge required for Microsoft Operating Systems and Microsoft Cloud Applications
  • Working knowledge of Office 365, Active Directory
  • Working knowledge of networking concepts and applications.
  • Strong communication skills with the ability to listen well to others and develop effective solutions to meet needs.
  • Comfortable communicating in person and via phone with peers, managers, and vendors.
  • A proven track record of being well organized and able to manage projects to meet deadlines.
  • Ability to handle confidential information in accordance with organization policies and procedures.
  • Office environment with extensive sitting, some standing, walking, stooping, reaching and the ability to lift 40 pounds.
Preferred Skills and Abilities:
  • Bachelor's degree in Information Technology-related field or 5 plus years work related experience
  • Familiar with Amazon Web Services and Azure AVD platforms and configuration.
  • Experience with Mobile Device Management and iOS device provisioning.
  • ITIL Certified is a Plus


Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

  • Morristown, United States Global Channel Management Full time

    About the job General Professional Data Analyst General Professional Data Analyst needs 8+ years banking data analysis, reporting experience General Professional Data Analyst requires: Proficient in SAS applications, Agile and Scrum techniques, advanced PowerPoint and Visio, experience in writing business requirement documents and test scripts. Proficient...


  • Morristown, Tennessee, United States Thermon Full time

    ERP Technical Analyst Job DescriptionThermon is seeking an experienced ERP Technical Analyst to join our team. As an ERP Technical Analyst, you will be responsible for evaluating and implementing new technologies, designing and developing new processes, leading developers, and supporting existing systems.Key Responsibilities:Research and present new...


  • Morristown, United States CIE Tours Full time

    About us:As Ireland and Britain’s largest tour operator, we offer fully inclusive and expertly guided vacations to Ireland, Britain, Iceland and Italy from group travel to highly curated private itineraries. We set our own high standards for delivering excellent vacations with state-of-the-art luxury coaches, prompt and pleasant customer service, the best...


  • Morristown, United States Atlantic Health System Full time

    The Application Systems Analyst III (Interface Analyst) is a full-time position with Atlantic Health System’s (AHS)Information Technology Division. The position has responsibilities for providing Interface solutions, Integration, Implementation, support and analysis for the organization’s Interface environment. Experienced in requirements gathering,...

  • Senior FP&A Analyst

    3 weeks ago


    Morristown, United States Lumanity Full time

    Overview / About us Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that...


  • Morristown, Tennessee, United States Sompo International Holdings Ltd Full time

    Job DescriptionSompo International Holdings Ltd is seeking a highly skilled Data Governance Analyst to join our North America Insurance Operations team.The successful candidate will work closely with our business units and corporate functions to implement best practices, standardize processes, and develop staff competencies to deliver greater efficiencies...

  • Analyst

    3 weeks ago


    Morristown, United States Jones Lang LaSalle Full time

    Job Summary This position is focused exclusively on the placement of debt and/or equity for commercial real estate transactions. Debt Analysts have the opportunity to be involved in every stage of a transaction, including underwriting, market research, property tours, preparation of offering memorandums, marketing and term sheet negotiation, closing and...


  • Morristown, New Jersey, United States Global Channel Management Inc. Full time

    About the RoleAs a Senior Banking Data Analyst at Global Channel Management Inc., you will be responsible for performing advanced-level data analysis, effectively communicating and directing analysis output. Your expertise will be utilized to evaluate current practices, collect information and industry trends, and create specifications to support business...


  • Morristown, Tennessee, United States First-Citizens Bank & Trust Company Full time

    Job SummaryThis is a hybrid role at First Citizens Bank & Trust Company, with the expectation that time working will regularly take place inside and outside of a company office. The position leads system analysis efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank.Key ResponsibilitiesPerform data analysis...


  • Morristown, New Jersey, United States Covanta Full time

    Reworld is a leader in sustainable waste solutions, providing innovative solutions to help customers achieve carbon-negative outcomes.The Senior Analyst, Financial Planning & Analysis will be an integral member of Reworld's Finance team, supporting internal management reporting and financial analysis for total company financial results, budgeting, and...

  • Sr Analyst, FP&A

    3 weeks ago


    Morristown, United States Covanta Full time

    Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and...


  • Morristown, United States CIE Tours Full time

    About us: As Ireland and Britain’s largest tour operator, we offer fully inclusive and expertly guided vacations to Ireland, Britain, Iceland and Italy from group travel to highly curated private itineraries. We set our own high standards for delivering excellent vacations with state-of-the-art luxury coaches, prompt and pleasant customer service, the best...


  • Morristown, Tennessee, United States Covanta Full time

    About the RoleThe Senior Analyst, Financial Planning & Analysis will be an integral member of our Finance team, supporting internal management reporting and financial analysis for total company financial results, budgeting, and forecasting process, and provide analytical support across a number of functions including Investor Relations and strategic analysis...


  • Morristown, United States CIE Tours Full time

    About us:As Ireland and Britain’s largest tour operator, we offer fully inclusive and expertly guided vacations to Ireland, Britain, Iceland and Italy from group travel to highly curated private itineraries. We set our own high standards for delivering excellent vacations with state-of-the-art luxury coaches, prompt and pleasant customer service, the best...


  • Morristown, Tennessee, United States First Citizens Bank Full time

    As a Data Platforms Operations Manager at First Citizens Bank, you will oversee and manage data across specific domains, focusing on data sourcing, integration, and consumption. This role requires a deep understanding of data architecture, ETL processes, and analytics to ensure efficient and secure data workflows.Key responsibilities include designing and...


  • Morristown, Tennessee, United States First-Citizens Bank & Trust Company Full time

    Job SummaryWe are seeking a highly skilled Senior Business Systems Analyst to join our team at First Citizens Bank & Trust Company. This role will be responsible for leading analytic efforts, delivering strategic insight, and acting as a technical expert for business systems within the Bank.Key ResponsibilitiesData Analysis: Source, compile, and interpret...


  • Morristown, United States Triman Industries, Inc. Full time

    Company OverviewBlue Raven Solutions, including Triman Industries, Inc., and Crestwood Technology Group, LLC (collectively, the “Company”) is a portfolio company of AE Industrial Partners, LP (“AEI”), a private equity firm specializing in aerospace, defense & government services, space, power & utility services, and specialty industrial markets....


  • Morristown, United States GSP International Full time

    Associate Director, Investor Relations Morristown, New JerseyHybridTotal Compensation: Up to $200k + EquityResponsibilities:Assist in developing and retaining effective relationships with research analysts, debt holders, and institutional investors. Oversee the analysis of sell-side analyst models compared to internal forecast.Retain documents and...

  • Senior Credit Analyst

    5 months ago


    Morristown, United States First Citizens Bank Full time

    Overview: This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position is responsible for analysis at the highest level of complexity and data expertise. Assesses a wide scope of factors affecting business profitability, growth, and efficiency, and aids strategic initiatives to...


  • Morristown, New Jersey, United States Clinity Talent Full time

    Clinity Talent is seeking a seasoned professional to lead our Crisis Services Sector. As Vice President of Psychiatric Services, you will be responsible for overseeing multiple 24/7 crisis programs, including a Designated Screening Center, Crisis Diversion Home, Involuntary Outpatient Commitment (IOC) Program, and the Crisis Receiving Stabilization Center...