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Retail Assistant Store Manager

2 months ago

Madison, United States Office Depot Full time
Job Description

The Retail Assistant Store Manager at Office Depot, Inc. plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Assistant Store Manager will be a "Key Carrier" and considered a leader on duty. All Retail Assistant Store Manager's must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Assistant Manager positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.

We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

  • Sales and Service Excellence:
    • Partner with the management team to drive memorable customer experiences and client satisfaction.
    • Ensure the execution of Office Depot, Inc. selling techniques and sales training across the store.
    • Foster a sales-focused environment through assisting with the training and development of associates.
    • Act as a role model for delivering exceptional customer service and product expertise.
  • Operational Efficiency:
    • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
    • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
    • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
    • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
  • Leadership and Team Development:
    • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
    • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
    • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
    • Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
    • Other responsibilities as deemed necessary
  • External Key Carrier Responsibilities:
    • Maintain the safety and security of the building and associates during the absence of other managers.
    • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
    • As a leader in the store, ensure regular loss prevention compliance.
    • Fulfill responsibilities associated with External Key Carrier designation
Education and Experience:
  • High School diploma or equivalent, Bachelors preferred
  • Business, Marketing, Retail , or related fields
  • Minimum 1-3 years of experience in related field
  • Retail, sales, customer facing, and/or supervisory experience preferred
  • Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
  • Experience with Logistics and Freight
  • Advanced selling skills
  • Must be able to effectively lead and coach others in a professional environment
  • Coaches / Motivates, Conflict Management, Problem Solving,
  • Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management
  • Possess excellent verbal and written communication skills
  • Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
  • Demonstrated leadership capabilities, with the ability to work independently, as well as with others
  • Must be adaptable to a changing environment and focused on driving results
  • Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions.


About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

About Us

Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.

About the Team

With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?
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