Customer Account Specialist Pharmacy Technician

Customer Account Specialist Pharmacy Technician Thrifty White Pharmacy is seeking a Customer Account Specialist to join our team at the Corporate Office in Maple Grove, MN. This is an excellent opportunity for someone ready to grow their career in a professional office environment with hybrid flexibility. Position Highlights Schedule: MondayFriday (no evenings or weekends) Environment: Professional office setting with hybrid options Career Growth: Clear advancement potential within the Billing & Receivables team Purpose: Support patient care by ensuring accurate billing, account management, and exceptional customer service Core Responsibilities Provide exceptional service via phone, email, and internal ticketing systems Research, bill, and reconcile claims to insurance companies and responsible parties Manage account balances, payments, and refunds Ensure accuracy of customer accounts while maintaining HIPAA compliance Participate in process improvement initiatives and special projects Learn and apply new technologies and systems including TWRx, PeopleSoft, OnBase, and MNITS Why You'll Love Working Here Competitive pay: $23.00 $26.00 per hour, based on experience and qualifications Full benefits package: including medical, dental, vision, and 401(k) Paid vacation, holidays, and sick time: Employee ownership: Thrifty White is 100% employee-owned you share in our success Award-winning culture: Minnesota Retail Association's "Best Place to Work" Regional Drug Chain of the Year, 2020 What We're Looking For Strong written and verbal communication skills Proven ability to work effectively with leadership and teammates Excellent customer service mindset with professional follow-through Detail-oriented with strong organization and problem-solving skills Experience in Microsoft Word, Excel, and Outlook Ability to multitask and adapt in a fast-paced environment Commitment to confidentiality and HIPAA compliance Pharmacy Technician or insurance billing experience About Thrifty White Pharmacy Thrifty White Pharmacy is a 100% employee-owned company dedicated to advancing the health of our communities. Guided by our mission to empower healthier lives through personalized and accessible care, we combine compassion, innovation, and teamwork to deliver high-quality pharmacy services that make a real difference. We take pride in being patient-centered, community-focused, and driven by integrity, ensuring every interaction reflects our commitment to quality, inclusivity, and trust. As employee-owners, we share responsibility for our company's success and the positive impact we make across the communities we serve. Join our team of employee-owners and help shape the future of pharmacy care Thrifty White Pharmacy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. Thrifty White Pharmacy is a pharmacy chain fully owned by our employees. We are committed to the communities we serve and believe that our services and products must exceed the expectations of our customers. Being an industry leader in innovation, our employee owners have been able to develop and implement several programs and initiatives that allow our team to practice at the top of their license, making them an invaluable asset to our pharmacy operations. No experience is necessary for most of our Pharmacy Technician positions As detailed further down this careers page, Thrifty White offers Pharmacy Technician-in-Training programs at no cost to the employee