Integration analyst Tampa FL

4 weeks ago

Tampa, United States ESR Healthcare Full time

Integration analyst Tampa FL

Experience level: Associate Experience required: 5 Years Education level: All education level Job function: Non IT Consultant Industry: Financial Services Pay rate : $40 per hour Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No

Please Note: To effectively evaluate and present suitable candidates for this role, it is crucial to thoroughly review the outlined Must-Have Skills and Nice-to-Have Skills provided in the job insights section. Candidates are expected to thoughtfully respond to technical pre-screen questions, avoiding generic answers or copying information directly from their resumes. The candidate's resume should comprehensively highlight their qualifications and showcase hands-on experience with the required skills. Additionally, it's essential to verify the credentials listed (i.e. employment details, education) on the resume. To facilitate easy assessment, the resume should be well-formatted in a Word document, featuring a concise and organized summary on the first page, presenting the candidate's skills and experience in bullet points. Thanks

Job Summary

The SIFMU Integration Consultant will be responsible for managing the Client onboarding process across the SIFMU Business from beginning through to the end with a focus on providing an excellent Client Experience. The SIFMU Integration Consultant will be required to work collaboratively across the DTCC organization to ensure a successful and efficient Client onboarding. This position requires strong skills and experience in collaboration, organization, communication and overall project management.

Job Responsibilities

• Act as the primary point of contact for Client onboarding, account maintenance and offboarding across the SIFMU Business with a focus on the Client Experience

• Engage on all presales activities to help facilitate conversations for onboardings

• Manage all aspects of the Client onboarding lifecycle across all DTCC stages

o Hold project kickoff meetings to align on expectations, timelines and overall deliverables

o Manage the membership application process, support Legal and oversee all setups across PSE and Production.

o Drive client engagement/activities, answer questions on MAP process or coordinate with the necessary people/groups to facilitate client conversations (ex. Legal, product)

o Provide recommendations to clients additional services if needed, such as MRO reporting.

o Provide test scripts and manage the client User Acceptance process

o Lead regular project status meetings with clients to provide project status updates.

o Manage client go live by partnering with all internal parties to ensure readiness and successful transition to production

o Manage client transition to production rollout as well as the handover to Production Support teams.

o Proactively monitor Client for 2 weeks after go live

• Accountable for the success of the entire Client lifecycle and the resolution of all issues that arise during the project.

• Successfully engage in multiple client projects simultaneously.

• Build and maintain strong relationships across all groups involved with the Client Onboarding process

• Identify and implement opportunities for efficiencies by working across the Global Solutions Delivery teams and overall DTCC Organization.

• Develop and maintain project materials as needed (Project Status Reports, SOP, project plans, test plans, etc)

• Act as the voice of Client when possible to provide feedback and potentially recommendations to Product Management

• Enhance the Client Experience by providing recommendations to management

• Support all Business Lines within DTCC Core

• Assist with BPM workflow build out and provide recommendation

• Additional project work required by Management when necessary

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