Supervisor, Special Events

4 weeks ago

Tampa, United States SeaWorld Entertainment Inc Full time

SEASONAL POSITION Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you

Basic Requirements: If you are an Active Part Time employee applying for this role, be sure to select Part Time for your desired status on the next screen. All new applicants and Active Seasonal employees should select Seasonal. Must be at least 18 years old Must be able to obtain a valid driver license with proof of insurance and able to meet SEA driving guidelines. Must be able to work a flexible schedule/hours based on business need to include opening, mid-, and closing shifts, nights, weekends, and holidays College Degree (preferred), theater or related field, equivalent experience in theater or entertainment related discipline Minimum 2 years practical Stage Management experience or a similar combination of management or leadership experience preferred Knowledge of entertainment events and logistics, including but not limited to basic audio systems, basic theatrical lighting, theming, signage, and decor Display proficiency with MS Office: Word, Excel, PowerPoint. Must have excellent organizational, problem solving and planning skills with the ability to handle multiple projects and tasks simultaneously. Able to work under pressure and direct personnel under ambiguous or uncertain stressful conditions. Possess excellent interpersonal, verbal and written communication skills successfully interacting in a positive manner with various guests, entertainers, leadership, technicians, outside contractors, entertainment and park staff, and personnel from other departments or corporate teams. Must be able to recognize behavioral issues within the team that need to be addressed and handle them in an appropriate and timely manner. Understand and enforce the use of proper safety protocols and safety systems, be able to properly inspect and document inspections and operation of safety sensitive equipment or procedures and enforce the consistent use of personal protective equipment. Demonstrate strong communication skills, display respect for others, perform all duties with a positive attitude and demonstrate teamwork, professionalism, be willing to increase their personal development, and positively influence employees and vendors/contractors and display strong guest service skills. Provide technical support and service for events or for other departmental needs and perform other functions as directed by management for the good of the Department and Park. Adhere to and enforce all Park/Department policies and procedures Communicate professionally and effectively with ambassadors and guests Must be able to lift, push, pull and/or carry up to 50 lbs. on an occasional basis Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights (if needed) Must be able to work indoors and outdoors, in varying Florida weather, to include extreme heat. Position will be exposed to fumes, dust, odors and cold/heat temperature extremes Must be able to work in environment with atmospheric effects such as fog, smoke, haze, mist, bubble, snow and scents. There may also be lighting effects, such as strobe lights, bright, dark, elevated, or cramped conditions Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) Perform all cleaning duties, including use of cleaning chemicals Must be flexible in work locations and roles as placement will depend on business needs and career development opportunities Primary Responsibilities: Responsible for the supervision and implementation of the daily operation of Consumer Events festivals and shows; including scheduling and following up on task assignments for cast and crew. Responsible for leading rehearsals and other trainings for assigned work groups and teams as needed. Responsible to mentor staff to maintain a successful team-oriented productions. Provide over-all logistical support for the entire Entertainment Department and warehouse when needed. Developing, updating, and following the SOP’s, attendance/performance tracking, daily reports, supply requests and other documentation required for entertainment operations. Ensuring the safety of all Team Members as well as ensuring that all team members are getting required safety training and are using proper PPE. Responsible for supervision of areas to include but not limited to; events cast, technicians, costume/dresser staff , daily hours reporting, ambassador coaching, overtime requests, deviation/sign in sheets, theatrical and technical systems, theater safety, facility maintenance and cleanliness, monitoring show quality, scheduling and participating in or running rehearsals, daily meetings and information dissemination, team member development, team member record keeping, inventory & procurement of equipment, materials and supplies. Responsible for developing and maintaining quality standards throughout all assigned tasks, special events and show positions Responsible for maintaining the artistic and technical integrity of the show/event. Knowledge of all positions necessary for show operation. Act as front-line management representative. Act as a liaison with Production, Entertainment Technical and Operational Entertainment Management Staff. Responsible for coordination and implementation of special events and shows in other venues as needed. Responsible for assisting with Entertainment activities and special events in other facilities outside of the park as needed. Submit daily/weekly reports to Managers detailing all show and event related activities and other pertinent information. Cover for other Supervisors/Technicians/other departments as needed on their days off, vacation, absences etc. Work in a team environment and interact with guests and other ambassadors in a professional manner Perform other duties as assigned The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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