Front Desk Officer, Full Time, Chelmsford MA On-Site

1 month ago

Chelmsford, United States DCU Inc. Full time
Schedule

Mon - Fri 8am-5pm

What You'll Do

Summary/Objective:

This role plays an integral role in ensuring the safety and seamless operation of our facilities while providing top-tier front-of-house management. With a keen focus on security, this position regularly liaises with departments like PXD and Facilities to optimize our work environment. The ideal candidate is a professional with outstanding judgment, combining a proactive approach in facility oversight with a warm and welcoming demeanor for staff and visitors alike.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Serve as the first point of contact for staff, tenants, outside visitors, and vendors. Greet everyone in a friendly, professional manner while providing prompt and courteous service.
  • Register all visitors, notify appropriate staff, issuing and managing visitor and temporary badges.
  • Monitor building CCTV and access control activity, notifying Safety team of any suspicious activity observed in a timely manner.
  • Conduct periodic tours of the building and parking lots, interacting with staff and tenants.
  • Follow security procedures to ensure the main entrance is secure and member information is safeguarded. Ensure that all employees display badges when entering the building.
  • Assist other areas of the Credit Union with onsite support, such as onboarding experience support, event coordination support, and equipment distribution and collection support.
  • Provide ad hoc administrative support to other areas of the Credit Union as needed.
  • Perform project work for Safety team as needed.
  • Perform other job-related duties as assigned by Manager(s).
What You'll Need
  • Proven experience in a corporate concierge, front desk officer, security, or similar role
  • Excellent interpersonal and communication skills
  • Strong organizational and multitasking abilities
  • A keen eye for detail and a proactive approach to problem-solving
  • Ability to work independently and as part of a team
  • Technical Skills (Proficient in Word, Excel, Microsoft Office suite including Outlook)
  • Strong desire to grow with the company and/or Safety department


What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.

#INDMI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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