Resident Services Coordinator
2 weeks ago
Job Summary:
The Resident Services Coordinator provides direct services and community building and engagement programming to residents living in Single Room Occupancy (SRO) hotels in the Chinatown/North Beach neighborhoods. This position will help staff a SRO service hub which provides service to all SRO residents but will have special assignments to two properties, 937 Clay and Swiss American Hotel. The position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment.
Status:
Full-time, Nonexempt, Regular
Location:
Chinatown neighborhoods, San Francisco
Hours:
Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekends
Salary:
$27.64 - $29.09 per hour; Comprehensive Benefits
The Organization:
A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Complete initial and ongoing outreach to residents inviting them to access services as needed
Implement activities that promote healthy community among residents, facilitating support groups, social celebrations, and resident empowerment
Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
Support resident leadership and empowerment through volunteerism and working with residents to recruit and sustain volunteers for programs
Serve as an advocate and liaison for residents with service agencies, city departments such as the Mayors Office of Housing and Community Development, and property management
Support residents when needed during site operational projects such as relocation or rent relief
Educate and/or link residents to community/neighborhood projects that impact their quality of life, so they may provide input
Work on other resident services team projects
Complete detailed case notes, thoroughly documenting referrals, services plans and outcomes
Develop on-going cooperative network of government and social service agencies
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Conduct resident surveys to assess resident satisfaction and gain feedback
What You Bring
Ability to work with people ethnically and socio-economically diverse backgrounds
Experience working with low-income seniors
Experience working with populations living in SRO Hotels
Sensitivity to issues facing low-income populations
Crisis de-escalation and resolution skills
Strong inter-personal and effective communication skill
Ability to work independently as well as in a team structure
Education and Experience (Minimum Qualifications)
Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities,
or
High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
Two years of experience in developing, organizing, and implementing group activities
Bilingual and biliterate in English/Cantonese
Knowledge of, and sensitivity to, the needs of low-income people
Ability to travel and coordinate services for several buildings in San Francisco
Demonstrated knowledge and commitment to community building and engagement as a way to increase resident engagement and leadership development
Preferred Qualifications
Knowledge of public benefits and how to screen for benefits eligibility
Demonstrated commitment to and knowledge of Chinatown neighborhood and community resources
Experience providing services to seniors and adults with substance use/mental health needs
Experience delivering services to SRO resident communities
Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
Prior experience measuring program outcomes
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