Patient Experience Representative

2 months ago

Boston, United States Boston Children's Hospital Full time

32 hours rotating days (please note there is a 6 week/40 hours a week paid training commitment before you go into your shift). Emergency Department - Patient Experience RepresentativeThe Patient Experience Representative will:Providing positive and effective customer service that supports departmental and hospital operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues ; Following through on identified problems. Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling.Transcribing types and proofreads correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages.To qualify, you must have:A high school level of educational development and zero to 1 years of previous experience such as customer service, administrative, or experience in a health care setting.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.The ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Unit coordinator. Medical secretary. Emergency Medicine. Emergency Department. Administrative

  • Patient Experience Representative

    4 weeks ago

    Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, coordinating patient encounters, and ensuring a smooth and efficient patient flow.Key ResponsibilitiesProvide...

  • Patient Experience Representative II

    4 weeks ago

    Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This role is responsible for ensuring the best possible patient experience by monitoring clinic activity and providing positive and effective customer service.Key ResponsibilitiesProvide exceptional customer service to patients and...

  • Patient Experience Representative- Urology

    1 month ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit...

  • Patient Experience Representative- Urology

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer...

  • Patient Experience Representative- Urology

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...

  • Patient Experience Representative- Urology

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...

  • Patient Experience Representative

    3 months ago

    Boston, United States Children's Hospital Boston Full time

    76221BRJob Posting Title:Patient Experience Representative - Weekend EveningsDepartment:Cardiovascular ProgramAutoReqId:76221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives....

  • Patient Experience Representative

    1 month ago

    Boston, United States Boston Children's Hospital Full time

    Boston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...

  • Senior Patient Experience Representative

    4 weeks ago

    Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Patient Experience Representative I- Orthopedics

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    The PER I shall be responsible for: - PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions. Customer Service. Demonstrates positive and effective customer service. Responds to routine inquiries about hospital pro Patient, Orthopedic, Representative, Experience, Customer Service, Healthcare

  • Patient Experience Representative

    3 months ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description Boston Children's Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and...

  • Patient Experience Representative

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: Should be able to pick up week day shifts and weekend day shiftsThis per diem Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...

  • Temporary Patient Experience Representative

    2 weeks ago

    Boston, United States Children's Hospital Boston Full time

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  • Patient Experience Representative

    2 weeks ago

    Boston, United States Children's Hospital Boston Full time

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  • Senior Patient Experience Representative

    5 days ago

    Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Senior Patient Experience Representative

    5 days ago

    Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Senior Patient Experience Representative

    5 days ago

    Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Senior Patient Experience Representative

    4 days ago

    Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Temporary Patient Experience Representative

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images...

  • Sr. Patient Experience Representative

    5 months ago

    Boston, United States Children's Hospital Boston Full time

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