Technical Support Specialist- Remote

3 weeks ago


San Francisco, United States Atlantic Group Full time

Responsibilities

All candidates should make sure to read the following job description and information carefully before applying.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Remote working/work at home options are available for this role.

  • San Francisco Bay Area, United States Orbis Full time

    **Location: San Francisco Bay Area**: **Salary: $90,000/yr**: **Permanent**: **Technical Customer Support Specialist** **$90,000 Base + Additional Benefits** **Robot Manufacturer (Food & Beverage Industry)** **San Francisco, California** **The Company** Founded in the 2010s, this robot manufacturer is looking to revolutionize a variety of industries,...


  • San Diego, United States ClickUp Project Management Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. It will be your job to understand the user's workflow, compile ample amounts of information, test...


  • San Jose, United States Cisco Full time

    The Workforce Experience team within Cisco IT, is responsible for providing a premier employee experience so that Cisco can continue to be ranked highly as one of the best places to work (#1 in 2019, 2020). One of the foundational pillars of that exp Technical Support, Support Specialist, Technical, Support, Specialist, Customer Experience

  • IT Support Specialist

    4 weeks ago


    San Francisco, United States Diligente Technologies Full time

    Title- IT Support SpecialistDuration: 6+ MonthsLocation- San Francisco, CADay-to-day responsibilities will involveResponsibilities:Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual...


  • San Francisco, United States Diligente Technologies Full time

    Title- IT Support SpecialistDuration: 6+ MonthsLocation- San Francisco, CADay-to-day responsibilities will involveResponsibilities:Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual...

  • IT Support Specialist

    4 weeks ago


    San Francisco, United States Diligente Technologies Full time

    Title- IT Support SpecialistDuration: 6+ MonthsLocation- San Francisco, CADay-to-day responsibilities will involveResponsibilities:Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual...


  • San Jose, United States Smartsheet Full time

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San Francisco, United States Evolver Commercial Full time

    Job DescriptionJob DescriptionEvolver is seeking an Executive IT Support Specialist.Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system support.Location: On-site in San...


  • San Antonio, United States MILLENNIUMSOFT Full time

    Position : Technical Support Specialist 1 Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week : 40.00 Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The client MMS Service...


  • San Francisco, United States Collabera Full time

    Description Home Search Jobs Job Description Remote Training Specialist Contract: San Francisco, California, US Salary: $42.00 Per Hour Job Code: 348771 End Date: 2024-05-29 Days Left: 11 days, 3 hours left Apply Job Description:Roles and Responsibilities: As the Senior Technical Trainer on the Technical Product Support team, you will report to...


  • San Jose, United States CareerBuilder Full time

    Title:IT Technical Support Engineer Location: San Jose,CA (Hybrid) Contract: 6+ Month Job description: Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software...


  • San Francisco, United States Cirrus Group Consulting Full time

    Do you want to join a team where your contributions and opinions matter? If you are successful, then we are! We believe our employees are the key to success and continued growth. Join our team of dedicated technologies that love having a work-life balance. Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Diego, United States MILLENNIUMSOFT Full time

    Position : GCS Service and Support Technical Support Specialist 1 Location : San Diego, CA Duration : 6 Months Contract Total Hours/week : 40.00 1st shift Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The...


  • San Diego, United States Vets Hired Full time

    About the job Senior Technical Support Engineer REMOTE What You Will Be Doing We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team. What You Need for this Position Excellent...


  • San Antonio, United States MILLENNIUMSOFT Full time

    Position : Global Customer Service Support – Technical Support Specialist Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week :40.00 1st shift Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery,...

  • Payroll Specialist

    4 weeks ago


    San Francisco, United States Addison Group Full time

    Title: Payroll SpecialistLocation: RemotePay Rate: $55/hrInternal ID: 552556 Addison Group is seeking a payroll specialist for a privately held company that provides a cloud-based payroll, benefits, and HR management software for business based in the US. This open role focuses more so on case management versus traditional payroll processing, acting as a...


  • San Francisco, United States Serenity Trails Travel Co Full time

    Job Title: Remote Support Representative Job Type: Part-Time/Full-Time Available Company Overview: At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel...

  • Product Marketing Manager

    59 minutes ago


    San Francisco, United States PEAK Technical Full time

    Hiring Product Marketing Manager with experience leading post-launch optimizations including developing testing strategies.   REMOTE Opportunity- This position is 20 hours a week. Preference is for west coast or SF in office (added bonus) Responsibilities: Understand strategic and competitive position. Set your team's goals, success metrics and roadmap...