Call Center Agent

3 weeks ago

Los Angeles, United States Langham Hotels International Limited Full time

Job Summary . •Service and GuestSupports team to achieve all guest satisfaction targets for Langham Service.•Finance and MarketSupports team to achieve revenue targets.•WorkforceParticipates in and contributes to relevant staff events, meetings, briefings etc. Attend assigned training sessions as required by Manager.•Process and OperationsA. GeneralWorks harmoniously and professionally with all colleagues. Understands the hotel product in depth; stays updated with new information and seasonal changes. Knows the opening hours of all outlets and facilities; is familiar with all in-room amenities. Ensures proper working condition for all relevant systems and hardware, including TV channels, FCS printer, voice mail, and music on hold. Knows how to use various platforms, including FCS, Opera, PBX, Outlook, ResPAK, Micros, Delphi, Synxis, OpenTable and relevant agent extranets. Follows up as necessary with other departments, including Housekeeping, Front Office, Food and Beverage, Reservations, Loss Prevention, and Engineering. Updates department office board with on-day information, including daily operations, daily room rates, stock inventory, weather, any F&B promotions, and other special highlights.•B. PBXHandles external and internal calls in a friendly manner, using last names of guests wherever possible. Screens telephone calls, collects essential information, and routes caller to respective extensions when necessary (e.g. banquet event enquiry).Assists guests with all inquiries, and follows up with other departments or external vendors when necessary; accommodates special requests as often as possible.Resolves customer complaints in a timely and professional manner. Inputs, checks and delivers all wake up calls promptly. Follows up all traces, faxes and messages in a timely manner. Assists guests for inquiries regarding the reservations or billing, follow up and follow through. Follow up call is required if any service delay enquiries / compliant received. Prepare summary reports of daily activity and sends to management.•C. ReservationsIs familiar with all room types, rate codes, special promotions and packages. Processes reservation inquiries; updates and cleans up existing reservations and guest profiles. Inputs bookings directly into PMS; ensures all booking details are interfaced correctly. Assists other departments with reservations inquiries where necessary. Handles all bookings from various channels, including FIT, OTA's and local agents. Explains hotel guidelines, cancelation policy, amenities, and safety and sanitation practices. Knowledge of General Chuan Spa inquires related to spa services and prices.•D. F&BHandles all inquiries and restaurant reservations for all outlets. Responsible for voicemail call backs for all dining outlets. Informs F&B management team about guest issues to expedite guest resolutions. Knowledge of Terrace, Lobby Lounge (takeaway) and Hideaway dining menu and stays updated with all outlet promotions.Accommodates all special requests as necessary and follows up accordingly with the kitchen. Communicates dietary restrictions, special occasions, VIPs, handle with care guests to F&B management team to ensure guest satisfaction. E. Front DeskKnowledge of front office operations in regards to setting up guest reservation requests, confirming guest information and updating guest profiles. Resolve guest complaints, recording any defects, and defect communication and follow up. Knowledge of daily guest arrivals, departures, groups, VIPs, resumes, and 1865 members for anticipatory, timely proactive guest interactions. Answer concierge related inquires such as transportation services, amenity requests, restaurant reservations, and information related to local attractions. Assist the front desk with any tasks such as quality check calls, deliveries, amenity requests, etc.•Leadership and SustainabilityParticipates in CONNECT activities; contributes to Hotel's CSR goalsFollows Hotel's environmental management policies and guidelines, e.g. to reduce, reuse, recycleSALARY RANGE: $24.00 - $27.00 PER HOUR Requirement . •Requires walking or standing to a significant degree.•Ability to lift 20 lbs.•Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency. •Enters all Sales bookings and group contracts using a computer on a timely basis per the instructions of the Supervisor or Reservations Manager.•Performs routine filing and required report keeping for the department.•Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.•Ability to establish and maintain effective working relationships with employees, customers, and patrons.•Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.•Must be fluent in English and have excellent communication skills. •Must be able to receive and process various data statistical information and understand basic mathematical functions.Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an "at will" colleague. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Terms of employment . Full time

  • Call center agent

    3 weeks ago

    Los Angeles, United States Hook Security Inc Full time

    Role Overview: We are seeking a dedicated and empathetic Call Center Agent to join our growing team. In this role, you will interact directly with our customers to answer questions, solve problems, and provide top-notch service. Role and Responsibilities: - Answer incoming calls and respond to customer's emails - Management and resolve customer complaints -...

  • Bilingual Call Center Representative

    2 days ago

    Los Angeles, California, United States Tel-Us Call Center Full time

    Job DescriptionWe are a 24/7/365 bilingual call center that answers calls for various businesses. We are seeking self-motivated and team-oriented individuals who are fluent in English and Spanish. Part-time hours can expand to full-time as our call volume and client needs change.Key responsibilities include:Answering calls and providing excellent customer...

  • Call Center Trainer

    2 months ago

    Los Angeles, United States CALLS PLUS Full time

    Job DescriptionWe have an immediate opening for a motivated, coachable, self-driven and effective Trainer with inbound Call Center experience. The Trainer will be responsible to train new hires in customer service, account protocols and basic call center procedures such as call control, critical thinking, clear documentation, etc.CALLS PLUS services the...

  • Call Center Training Specialist

    4 weeks ago

    Los Angeles, California, United States CALLS PLUS Full time

    Job DescriptionWe are seeking a highly motivated and experienced Trainer to join our team at CALLS PLUS. As a key member of our training department, you will be responsible for developing and delivering training programs to ensure our call center agents have the skills and knowledge needed to provide exceptional customer service.Our company motto, "Changing...

  • Call Center Training Specialist

    3 weeks ago

    Los Angeles, California, United States CALLS PLUS Full time

    Job DescriptionWe are seeking a highly motivated and effective Trainer to join our team at CALLS PLUS. As a Trainer, you will be responsible for training new hires in customer service, account protocols, and basic call center procedures.Our company motto, "Changing Lives, One Conversation at a Time", reflects the critical work we do. We have an immediate...

  • Call Center Team Lead for Cannabis Delivery Service

    4 weeks ago

    Los Angeles, California, United States Qonten Full time

    **Cannabis Delivery Service Call Center Manager Opportunity**We are seeking a skilled Call Center Manager to oversee a team of 10-15 customer service agents, utilizing technology tools and data to drive success. Experience with Twilio Flex is highly valued.**Key Responsibilities:**Manage a team of customer service agentsUtilize technology tools and data to...

  • Call Center Operations Manager

    4 weeks ago

    Los Angeles, California, United States LemonLaws by Prestige Legal Solutions, P.C. Full time

    About LemonLaws by Prestige Legal Solutions, P.C.We are a full-service lemon law firm based in Los Angeles, dedicated to representing California clients who have been sold a defective vehicle that qualifies as a lemon.Job Title: Call Center CoachWe are seeking a skilled Call Center Coach to oversee training and development of the Intake department, manage...

  • Call Center Coach

    3 weeks ago

    los angeles, United States LemonLaws.com by Prestige Legal Solutions, P.C. Full time

    About Prestige Legal Solutions, P.C.Prestige Legal Solutions, P.C. is a full-service lemon law firm based in Los Angeles. Our law office represents California clients who have been sold a defective vehicle that qualifies as a lemon.Prestige Legal Solutions is seeking a Call Center Coach who will oversea training and developing the Intake department, managing...

  • Call Center Coach

    4 weeks ago

    Los Angeles, United States LemonLaws.com by Prestige Legal Solutions, P.C. Full time

    About Prestige Legal Solutions, P.C.Prestige Legal Solutions, P.C. is a full-service lemon law firm based in Los Angeles. Our law office represents California clients who have been sold a defective vehicle that qualifies as a lemon.Prestige Legal Solutions is seeking a Call Center Coach who will oversea training and developing the Intake department, managing...

  • Call Center Coach

    4 weeks ago

    Los Angeles, United States LemonLaws.com by Prestige Legal Solutions, P.C. Full time

    About Prestige Legal Solutions, P.C.Prestige Legal Solutions, P.C. is a full-service lemon law firm based in Los Angeles. Our law office represents California clients who have been sold a defective vehicle that qualifies as a lemon.Prestige Legal Solutions is seeking a Call Center Coach who will oversea training and developing the Intake department, managing...

  • Medical Receptionist

    4 days ago

    Los Angeles, California, United States Arroyo Vista Family Health Full time

    Job Title: Call Center Medical ReceptionistAt Arroyo Vista Family Health, we are seeking a highly skilled and organized Call Center Medical Receptionist to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional patient service and support to our patients and families.Key Responsibilities:Welcoming patients...

  • Call Center Supervisor

    4 weeks ago

    Los Angeles, California, United States L.A. Care Health Plan Full time

    Job Title: Supervisor, Customer Solution Call CenterThe Supervisor of the Customer Solution Call Center plays a pivotal role in driving the success of our Call Center unit. Key responsibilities include:Key Responsibilities:Developing a high-performing Call Center team to achieve departmental performance metrics.Collaborating with cross-functional teams to...

  • Call Center Representative

    2 weeks ago

    Los Angeles, United States Ultimate Staffing Full time

    The Call Center Representative will provide excellent customer service through responding to telephone calls, emails, web chat and other interaction channels. This position acts as the most common touch point for the company and is expected to have b Payment Processing, Business Operations, Representative, Call Center, Customer Service, Retail, Staffing

  • Call Center Representative

    3 weeks ago

    Los Angeles, United States Insight Global Full time

    Job DescriptionJob DescriptionTitle: Call Center RepresentativeLocation: Los Angeles, CADuration: 6 month contract possible extension and possibly to convert to permanentRemote but in person train for 2-3 months on site near Beverly HillsPay: $23/hr Start Date: 10/15/24 Required Skills & Experience-HS Diploma-2+ years healthcare call center experience...

  • Call Center Representative

    4 weeks ago

    Los Angeles, United States Motion Picture Industry Pension & Health Plans Full time

    ***THIS IS A TEMP TO HIRE POSITION** ** Pay is $25/hour*** Motion Picture Industry Pension & Health Plans (MPI) is seeking a professional, outgoing, and energetic customer service *Call Center Representative* with strong analytical skills and an exceptional attendance record. The ideal candidate should have experience in health plan and/or pension plan...

  • Call Center Representative

    3 weeks ago

    Los Angeles, United States Career Group Companies Full time

    Call Center Representative | Onsite in Studio City | $24/hour Location: Studio City, CA (On-site) Salary: $24/hour Hours: Monday to Friday, with potential for overtime/extended hours, including weekends as needed Duration: Temp-to-Hire Parking: On-site parking available Position Overview: A prominent organization in the entertainment industry is seeking a...

  • Call Center Representative

    2 weeks ago

    Los Angeles, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionClient in Los Angeles is seeking a Call Center Representative to work onsiteLocation: Los Angeles, CARemote or In Office: In OfficeHours: M-F 8am-5pmParking Details: parking is providedJob Title: Call Center RepresentativePay: $22/hr-$24/hrDuration: temporary - 3-6 month assignmentJob Description: The Call Center Representative...

  • Call Center Representative

    2 months ago

    Los Angeles, United States Career Group Companies Full time

    Call Center Representative | Onsite in Studio City | $24/hour Location: Studio City, CA (On-site)Salary: $24/hourHours: Monday to Friday, with potential for overtime/extended hours, including weekends as neededDuration: Temp-to-HireParking: On-site parking availablePosition Overview:A prominent organization in the entertainment industry is seeking a...

  • Call Center Representative

    2 weeks ago

    Los Angeles, United States Career Group Companies Full time

    Call Center Representative | Onsite in Studio City | $24/hour Location: Studio City, CA (On-site)Salary: $24/hourHours: Monday to Friday, with potential for overtime/extended hours, including weekends as neededDuration: Temp-to-HireParking: On-site parking availablePosition Overview:A prominent organization in the entertainment industry is seeking a...

  • Call Center Representative

    2 months ago

    Los Angeles, United States Career Group Companies Full time

    Call Center Representative | Onsite in Studio City | $24/hour Location: Studio City, CA (On-site)Salary: $24/hourHours: Monday to Friday, with potential for overtime/extended hours, including weekends as neededDuration: Temp-to-HireParking: On-site parking availablePosition Overview:A prominent organization in the entertainment industry is seeking a...