SVP Client Engagement

4 weeks ago


Salem, United States Cotiviti Full time

The SVP, Client Engagement leads the relationship between Cotiviti and our clients and prospects. This role serves as the clients/ prospects advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary. Responsible for managing, tracking, and closing all client issues.Develop, foster, and maintain relationships with customer accounts:Liaison between company and client or prospect. Serves as the clients/ prospects advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary. Responsible for managing, tracking, and closing all client issues.Ensure effective communication with clients regarding new edits and system issues and upgrades. Communicate any client needs/ideas for future development to meet clients requirements and expectations.Review client data to manage and monitor edit savings and identify potential problems with overrides, revenue or invoicing.Enter and maintain assigned customer records in the Customer Relationship Management (CRM) database as required. Ensure consistent use of CRM within Account Management.Travel to clients and prospective clients, as required, to strategically manage client relationships and optimize use of core service offerings. This role requires a proactive approach to monitoring client needs and actively soliciting requests for additional services and improvements to current services, when appropriate. Responsible for ensuring customer satisfaction by resolving issues quickly and creatively.Interact with operations and marketing/sales to communicate notable client trends to keep company communications closely aligned with changing client issues, requirements and attitudes.Synthesize and articulate key findings as appropriate for operations, sales, finance, and product development and executive audiences using sound financial and market analysis. Proactively present strategic recommendations.Work closely with sales, operations and management to ensure on-going customer satisfaction. Team with sales executives to identify sales opportunities and provide support.Report weekly to EVP, Client Services on overall client satisfaction levels, new client issues, unresolved client matters and customer requested needs.Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars and responding to RFPs.Department responsibilities also include creating and maintaining department budgets and financial forecasts to support corporate and finance initiatives.Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.Complete all responsibilities as outlined on annual Performance Plan.Complete all special projects and other duties as assigned.Must be able to perform duties with or without reasonable accommodation.B.S. or M.B.A. in Business Administration or allied degree is required. Strong working knowledge of health insurance industry business operations is required. Senior executive with proven experience in growing and developing business in the health care information and analytics space with strong competencies in strategic planning, operations, marketing, product management, and business planning.Ten (10) years experience preferred in the health care industry with strong presentation skills, customer (internal/external) problem diagnostics and solution design, tactical scheduling, strong contract knowledge, and HIPAA compliance related to companys Business Associate classification. At least five (5) years experience in managing and directing a department. Ability to establish and monitor a department budget. Demonstrated ability to maintain high level of ethics.Excellent communicator and leader who is results-oriented and diplomatically assertive. Requires ability to synthesize and utilize data, mentor staff, and be a successful team builder.Experience establishing professional relationships at all levels of key client organizations, including C-level executives, vice presidents and department managers.Ability to understand clients strategic objectives and assist clients in positioning Cotiviti products into their long terms goals.Demonstrable knowledge of healthcare claims payment policy and processing, claims editing and fraud detection, with demonstrated technical proficiency for in-depth review of data and identifying issues and opportunities to enhance efficiencies and savings.General understanding of databases structures, database management and data manipulation and analysis with prior experience in supporting or working with software programs and client systems (i.e. coding and billing systems, adjudication systems, etc.).Strong interpersonal skills required. Able to anticipate, identify and resolve simple to complex problems. Proactive individual with strong troubleshooting skills. Strong written and oral communication skills required. Demonstrated ability to multitask in a fast-paced environment.Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook.Working Conditions and Physical Requirements:Remaining in a stationary position, often standing or sitting for prolonged periods.Communicating with others to exchange information.Repeating motions that may include the wrists, hands and/or fingers.Assessing the accuracy, neatness and thoroughness of the work assigned.No adverse environmental conditions expected.Base compensation ranges from $200,000.00 to $240,000.00 (TBD). Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 3/26/2024Applications are assessed on a rolling basis. We anticipate that the application window will close on 5/26/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.#LI-Remote#LI-SB1#exec#J-18808-Ljbffr

by Jobble



  • Salem, United States WorkSource Oregon Full time

    ** Please note, this is not a direct position with WorkSource Oregon. WorkSource Oregon is conducting this recruitment on behalf of a company based in the Portland Metro area. ** We're a family-owned small business, specializing in employee drug testing, vehicle DOT compliance, and fleet performance. Our mission to safeguard informs everything we do. We're...

  • Client Site Manager

    7 days ago


    Salem, United States ManpowerGroup Global Inc. Full time

    Job Description - Client Site Manager (0031736) Job Description Client Site Manager - 0031736 US-OR-Salem Worker Location : On-Site Description Ignite the potential and fast-track the success of your client(s) you serve, while doing the same for yourself! Build your career with Manpower, a ManpowerGroup company. Through regular, honest, and meaningful...


  • Salem, United States Octane Co. Full time

    Job DescriptionJob DescriptionCompany Overview:Join our team where we prioritize passion, drive, and teamwork above all else. We are a forward-thinking company committed to fostering a collaborative environment where employees can thrive. As a remote Client Relationship Manager, you'll enjoy weekly pay, exceptional training, and mentorship programs...


  • Salem, United States U.S. Bancorp Full time

    Location: 3995 Devonshire Ave NE, Salem, OR 97305 Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while ad Client Relations, Relationship, Consultant, Banker, Processing, Relations, Business Services


  • Salem, United States U.S. Bancorp Full time

    Location: 5660 Commercial St SE, Salem, Oregon 97306 Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while Client Relations, Relationship, Consultant, Banker, Processing, Relations, Business Services

  • Client Site Manager

    7 days ago


    Salem, United States Manpower Full time

    Ignite the potential and fast-track the success of your client(s) you serve, while doing the same for yourself!Build your career with Manpower, a ManpowerGroup company. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in client support and forge a career path...

  • Client Site Manager

    7 days ago


    Salem, United States Manpower Full time

    Ignite the potential and fast-track the success of your client(s) you serve, while doing the same for yourself!Build your career with Manpower, a ManpowerGroup company. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in client support and forge a career path...

  • Client Site Manager

    7 days ago


    Salem, United States Manpower Full time

    Ignite the potential and fast-track the success of your client(s) you serve, while doing the same for yourself! Build your career with Manpower, a ManpowerGroup company. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in client support and forge a career path...


  • Salem, United States NR Consulting Full time

    Job Title : Quality Assurance Analyst III Work Location: Remote Position Type: Contract with possible extension Duration: 6+ Months Scope: Prior Authorization - functions of the system to allow prior authorization of services Services Delivered - functions of the system to allow billing for service claims Claims - functions of the system to allow for claims...


  • Salem, United States NR Consulting Full time

    Job Title : Quality Assurance Analyst III Work Location: Remote Position Type: Contract with possible extension Duration: 6+ Months Scope: Prior Authorization - functions of the system to allow prior authorization of services Services Delivered - functions of the system to allow billing for service claims Claims - functions of the system to allow for...


  • Salem, United States Megalodon Management Full time

    Megalodon Management is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative Entry Level Account Manager to engage our consumer audience in acquisitions and existing accounts creatively. There is no experience...


  • Salem, United States Bank of America Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...


  • Salem, United States TeamBuilders Full time

    Responsibilities Performing audit or review procedures, or assisting in other projects, as assigned Understanding the client’s business and industry and accounting and control systems Obtaining and maintaining a thorough understanding of our client's audit approach Assessing risks and evaluating the client’s internal control structure Performing and...

  • Recruiter

    1 week ago


    Salem, United States Manpower Group Inc. Full time

    Description A Recruiter is responsible for putting people to work, helping them get ahead, and connecting their skills to clients. Drives all aspects of the full cycle recruitment process while providing an exceptional experience and service to our candidates, associates, and clients. Making an Impact Identify, assess, place, and manage and advance a...

  • Recruiter

    1 week ago


    Salem, United States ManpowerGroup Full time

    Description A Recruiter is responsible for putting people to work, helping them get ahead, and connecting their skills to clients. Drives all aspects of the full cycle recruitment process while providing an exceptional experience and service to our candidates, associates, and clients.Making an Impact • Identify, assess, place, and manage and advance a...

  • Recruiter

    2 weeks ago


    Salem, United States ManpowerGroup Full time

    Description A Recruiter is responsible for putting people to work, helping them get ahead, and connecting their skills to clients. Drives all aspects of the full cycle recruitment process while providing an exceptional experience and service to our candidates, associates, and clients.Making an Impact • Identify, assess, place, and manage and advance a...

  • Recruiter

    1 week ago


    Salem, United States ManpowerGroup Full time

    Description A Recruiter is responsible for putting people to work, helping them get ahead, and connecting their skills to clients. Drives all aspects of the full cycle recruitment process while providing an exceptional experience and service to our candidates, associates, and clients.Making an Impact • Identify, assess, place, and manage and advance a...


  • Salem, United States Acl Digital Full time

    The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Oregon Client (ODHS). OIS provides the technology systems and services that support more than 18,000 OHA and ODHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client...

  • Recruiter

    5 days ago


    Salem, United States Manpower Group Inc. Full time

    Description Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. A Recruiter is responsible for putting people to work, helping them get ahead, and connecting their skills to clients. Drives all aspects of the full cycle recruitment process while providing...


  • Salem, United States International Staff Consulting Full time

    Responsibilities Performing audit or review procedures, or assisting in other projects, as assigned Understanding the client's business and industry and accounting and control systems Obtaining and maintaining a thorough understanding of our client's audit approach Assessing risks and evaluating the client's internal control structure Performing and...