Customer Experience Director

2 weeks ago

Chester, United States Workstream Full time

Job Title: Operations Director Company: Chick-fil-A Kent Island Location: Kent Island, Maryland Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency. Responsibilities: Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality Drive-thru execution Monitor and manage food and labor costs to ensure profitability and efficiency Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion Requirements: 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders Strong analytical and problem-solving skills, with the ability to make data-driven decisions Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service Bachelor's degree in Business Administration, Hospitality, or a related field preferred If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Kent Island team as our Operations Director. Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.

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