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Director of Operations

3 months ago

Cleveland, United States Millennia Housing Management Full time

The Director of Operations position supports and assists in the management of commercial real estate in accordance with the Management Agreements. This role is engaged in all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Director of Operations supports tenant complaints and service requests and must be familiar with the terms of tenant leases.

The following attributes are desirable for job success: exceptional communication and organizational skills; ability to lead and motivate the property management team; detail oriented and accurate especially with fiscal responsibility; customer service experience; ability to work under pressure; self-motivated and self-directed; exemplary time management skills; ability to work with staff in solving problems and ability to take direction and function as part of a team. This position reports to the VP/General Manager of Millenia Commercial Group.

Essential Functions and Responsibilities

  • Manage Third Party properties such as Oatey, Synthomer, Thornburg, and Centennial
  • Oversee Parking and Cleaning operations and associated team members and/or relationships.
  • Manage vendor projects and relationships, go out to bid and review contracts as needed.
  • Own key tenant relationships as needed and maintain those positive tenant relationships.
  • Review Key Tower best practices and Tenant Resource Guide - update all to digital and responsible for managing and updating documents periodically.
  • Responsible for the creation and management of Security protocols binder and update After Hours documents.
  • Oversee construction projects on full and multi-tenant floor spaces.
  • Assist with the creation and management of assigned budgets and review monthly financials.
  • Manage R&M and Capital projects, creating and updating 5-10 year plan periodically.
  • Review lease language and keep vacant spaces site ready.
  • Manage licensing and storage agreements and look to increase tenant revenue.
  • Keep up to date with permits and building codes maintaining all requirements for property locations.
  • Manage Utility and Electric for assets. Negotiate new contracts/rates as needed with applicable vendors.
  • Manage the creation and implementation of new programs for the tenants to get them more engaged and involved.
  • Required to perform dedicated Lobby Hours and audits.
  • Look for areas to increase employee morale and maintain a positive management of team members and direct reports.
  • Network with community, review new trends, bring new amenities to Key Center.
  • Continuously look to improve on Class A standards.
  • Oversee and implement tenant survey and implement solutions to improve satisfaction.
  • Update Onboarding materials for employees and tenants.
  • Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience
  • Full-time salary/exempt position.
  • Bachelor's Degree from four-year College or University.
  • Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
  • 10+ years of directly relevant Commercial Real Estate Property Management experience. .
  • Effectively prioritize and multi-task.
  • Excellent people skills.
  • Strong working knowledge of accounting procedures, financial reporting and budgeting for large scale commercial real estate projects/mix use project.
  • Ability to effectively communicate both orally and in writing with peers, managers, and clients.
  • Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
  • Must be thorough, reliable, responsible, honest, organized, flexible and service-oriented
  • Ability to manage difficult or emotional customer situations; respond promptly to customer needs; Solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments.
  • Ability to prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; and develop realistic action plans.
  • Ability to focus on solving conflict, maintain confidentiality, and keep emotions under control.
  • Ability to balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit.
  • Ability to follow instructions and respond to management directives.
Work Conditions & Physical Demands
  • Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.
  • Able to work independently or as a team member and support managers with special projects.
  • Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
  • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
  • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
  • Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
  • Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
  • Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
  • Travel may be required.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment:

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.

You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.