Patient Access Rep I

6 months ago

Long Beach, United States Alta Hospitals Full time

The Patient Access Rep I arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Los Angeles Community Hospital has been taking care of generations of east Los Angeles families. Having a strong presence in our community has been critical to our success since our inception, along with offering quality, compassionate healthcare accessible to everybody. Most of our doctors, nurses and other employees live in the community, creating a culture of neighbors taking care of neighbors.

We have changed with our communityboth in the way we deliver medical care and by reaching beyond the walls of our hospital. We work closely with community members to help meet their most important needs. Our 130-bed, acute care hospital offers a wide range of medical programs and services, including cardiology, internal medicine and surgical services.

  • Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patients name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
  • Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physicians offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
  • Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
  • Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
  • Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Required Qualifications:

  • High School Diploma or GED
  • One year of previous experience in a customer service role
  • Basic Understanding of Medical Terminology
  • Excellent written and verbal communication skills in English
  • Strong time management skills
  • Ability to multitask and maintain a work pace appropriate to workload
  • Excellent customer service skills
  • Computer literacy and proficiency
  • Must demonstrate customer service skills appropriate to the job
  • Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Preferred Qualifications:

  • Previous Healthcare Experience
  • One year of admitting office and/or PBX operator experience
  • Bilingual skills to communicate effectively with patients and families

Pay Rate: Min - $25.00 | Max - $25.00

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